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Description

We are seeking a highly organized and proactive Business Support Manager to oversee the administration of program governance and support key business functions for our Branch Transformation Program. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is committed to optimizing business processes while maintaining compliance with policies and industry regulations.

Key Responsibilities:

+ Oversee end-to-end program governance and associated documentation, ensuring rules, policies and structures guiding the program are properly implemented and followed.

+ Coordinate and manage initiatives that support the retail network transformation strategy.

+ Act as the point of contact, facilitating communication to keep stakeholders informed and engaged in decision-making.

+ Manage information flow in a timely and accurate manner, liaising with key stakeholders.

+ Prepare and organize meetings, draft agendas, take meeting minutes, and ensure action items are .

+ Plan, coordinate, and host executive sessions and problem-solving sessions.

+ Obtain regular updates and prepare workstream status reports for key projects and initiatives.

+ Present information clearly and concisely, anticipating needs and addressing questions or concerns.

+ Prepare, review, and compose executive presentations, including those with confidential and sensitive information.

+ Monitor performance, tracking progress, risks and outcomes to ensure objectives are met.

+ Analyze data and produce insights to optimize performance, identify problems, and propose solutions.

+ Manage and maintain internal governance SharePoint site as a record retention depository.

+ Develop and coordinate distribution of timely, relevant communications for branch transformation projects

Qualifications/Requirements:

+ Strong ability to collaborate, influence, and build partnerships across business lines.

+ Excellent communication skills (written and oral), with the ability to tailor messaging based on the audience.

+ Highly motivated, detail-oriented, and able to work independently.

+ Business support/project management experience

+ Understanding of Retail banking

+ Proficiency in MS365 suite, including SharePoint, PowerApps(preferred), and advanced Excel skills.

+ Strong interpersonal skills, including building and maintaining stakeholder relationships.

+ Strong critical thinking and problem-solving skills.

+ Resourceful and adaptable in a fast-paced environment.

+ Strong sense of accountability and ownership of tasks and projects.

+ Demonstrated ability to manage multiple competing priorities.

+ Excellent organizational, time management, and planning skills.

This position requires a high degree of accuracy and due diligence, as well as the ability to work across multiple lines of business and build strong relationships with key stakeholders and decision-makers. If you are a proactive, highly engaged professional with exceptional communication and organizational skills, we encourage you to apply

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: 8:30am - 5:00pm, Monday - Friday

Other locations considered; will be based out of a Citizens office location and follow a hybrid work schedule, 3 days onsite/week.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

07/31/2025