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Description

*This position qualifies for our UNC Health Wayne Incentive Program, which includes up to $35,000 commitment incentive.

The Emergency Department is a 52-bed unit, including a 4-bed Behavioral Health Unit. It features three triage rooms, an ambulatory area with a three-stretch bay located directly behind triage, a decontamination area, and a family consultation room. The department operates with 24-hour registration, laboratory services, diagnostic imaging, and CT radiology coverage, with specialized radiology services such as MRI, Ultrasound, and Nuclear Medicine available on-call after 5 PM. Additionally, a new EMS convalescent transport service is available Monday through Friday during the day to facilitate inpatient discharge and improve Emergency Department flow. The department is known for its efficient patient throughput, avoiding long hold times and ensuring a smooth transition to inpatient care. The team is highly collaborative, with frontline staff input regularly recognized and implemented to enhance patient care. Management is supportive of maintaining a healthy work-life balance for staff members. The Emergency Department serves a diverse patient population, providing care to individuals of all ages, sexes, races, and religions, regardless of financial status, and operates 24/7 to handle any type of emergency. The primary functions of the department include triage, assessment, stabilization, and treatment for all patients seeking or referred for care. The ED’s philosophy is simple: Come prepared to give your all during your shift, be kind, and always prioritize our patients—everything else will fall into place.

Summary:

The Supervisor, Clinical Operations-Nursing oversees the performance, daily operations, programs, and activities of assigned teammates under the direction of nursing leadership. Ensures nursing protocols are followed and that team members deliver quality care to patients and their caregivers. The Supervisor functions as a resource to the department and uses the nursing process of assessment, planning, implementation and evaluation of patients to provide, delegate, supervise and document the care and teaching of patients and family members.

Responsibilities:

1. Supervises, plans, schedules and organizes work to ensure appropriate distribution of assignments and efficient utilization of teammates, equipment and facilities during assigned shifts.

2. Collaborates with providers, charge nurses and teammates regarding managing, planning, organizing and facilitating the daily activities related to patient flow through the unit and throughout the continuum of care. Works as a liaison between teammates and the providers.

3. Serves as a preceptor, clinical resource and role model to teammates in the performance of assigned activities.

4. Monitors teammate performance to determine the need for additional education/training, and coordinates appropriate teammate development activities.

5. Provides direct patient care as needed.

6. Is timely in completing activities such as chart review, scheduling and follow up on diagnostic testing and labs.

7. Remains knowledgeable of all patients in the unit. Evaluates the quality and completeness of clinical care delivered by teammates.

8. Understands, communicates and complies with rules, regulations and accreditation standards impacting nursing practice in North Carolina.

9. Recommends, develops and/or revises written policies, procedures and standards of care governing comprehensive patient care.

10. Plays an active role in the department’s achievement of standards and metrics. Maintains required records, reports and statistics. Analyzes and manages data as needed.

11. Keeps current in trends and developments in clinical specialty. Seeks opportunities to enhance and promote professional growth and development in self and others.

12. Completes continuing education and in-service programs to meet regulatory and job requirements.

13. Is available and flexible to work varied schedules and assignments as needed to ensure coverage for the area.

14. Keeps appropriate leaders updated regarding any issues, concerns or problems.

15. Promotes a safe, clean environment.

16. Actively leads or participates in staff meetings and on committees as requested.

17. Leads and/or participates in performance improvement activities.

18. Remains calm and works effectively in stressful situations, such as death and dying, census fluctuations, adverse weather, etc. Responds appropriately in emergency situations.

19. Presents and promotes a professional demeanor at all times, establishes high standards of customer service, supports responsibility, pride, and teamwork, and offers reasonable solutions for problems.

20. Demonstrates appropriate interaction with, and provides recommended care and services to all patients.

21. Ensures the delivery of age appropriate, culturally sensitive, and ethical care for patients.

22. Applies knowledge of principles of standard precautions. Routinely uses PPE to avoid risk of exposure to self and others.

Other information:

Education

Bachelor’s degree from a recognized college or university preferred.

Graduate of an accredited program of professional nursing required.

Licensure/Certification

Current Registered Nurse licensure in North Carolina.

BLS certification required.

Additional certifications as required or typical for specific area of practice.

Experience

At least 3 years of clinical nursing experience in an acute care hospital setting required.

Prior supervisory or management experience preferred.

Knowledge, Skills and Abilities

• Knowledge of rules, regulations and accreditation standards impacting nursing practice in North Carolina.

• Demonstrated leadership qualities, e.g., maturity, job knowledge, professionalism, communication skills, etc. to lead, guide and motivate others.

• Strong clinical reasoning, critical thinking, time management, and organizational skills.

• Ability to collaborate with providers and health care teammates.

• Excellent interpersonal and customer service skills.

• Excellent communication and presentation skills, both written and spoken, in English.

• Proficient with EMR, with the ability to learn new software rapidly.

• Ability to stand, walk and meet the physical requirements of the role for the duration of shift.

Valid NC Driver’s License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

NUR-718

Job Details

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Emergency Dept

Work Type: Weekend option .3-.6 (Nash/Wayne Only)

Standard Hours Per Week: 36.00

Work Assignment Type: Onsite

Work Schedule: Night Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.