"Alerted.org

Duration: 6-month contract

Job Details:

+ This position reports to the Project Team Manager.

+ A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions.

+ The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Primary Objectives:

+ Provide members with a personalized creative experience

+ Work intimately with members and coordinate the entire lifecycle of their projects

+ Provide stellar customer satisfaction at all times

+ Partnering with Publishing teams to ensure that members enrolled in the proper service package

+ Working internally with other departments to ensure that a quality product is delivered in a timely manner

+ Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur

+ Meeting all performance and quality metrics

+ Initiating process improvement projects within the department and driving them through to completion

1. **Basic Qualifications:**

+ Associate’s Degree

+ Customer service experience

+ Experience working with high-volume processes

+ Working knowledge of Microsoft Office Applications

+ Ability to work weekends and overtime as required

2 **. Preferred Qualifications:**

+ Bachelor's degree preferred

+ Aptitude to quickly learn new systems and software

+ Ability to multi-task & prioritize, with strong organizational and follow-up skills

+ Excellent oral and written communication skills

Required Skills:

+ Years of Experience: 2 in a corporate setting

Leadership Principle:

+ Dive Deep

+ Earn Trust

+ Customer Obsession

+ Insist on the highest standards

+ Able to meet SLAs and goals of the team.

+ Should have some experience providing customer support internally in a corporate setting.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.