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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are currently seeking a Staff Software Engineer with experience designing and developing Observability and Data Analytics applications.

In this role, you will be part of the ServiceNow Global Cloud Services OODP (Observability and Ops Data Platform) Team.  The OODP team is building the next-generation observability platform that collects, stores and provides real-time access to large amounts of data.

You will be driving the design and implementation of ServiceNow in-house real-time observability and data visualization platform to support the growth of ServiceNow.

What you get to do in this role:

+ Bring your innovation and experience in designing and developing the next generation observability product using cutting-edge technologies.

+ Play a lead role with our global engineering team to drive end to end product design and implementation.

+ Standardize processes for complete development cycle including design, implementation, unit testing, code review, testing automation etc.

+ Research and adopt the right technologies to improve the scalability and productivity of the engineering group.

+ Work closely with key stakeholders and product owners to drive technical design for requirements of various use cases.

+ Coordinate with cross-function teams (DevOps, network, QA, etc.) to ensure a smooth cycle from development to deployment.

To be successful in this role you have:

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ 6+ years of front-end software development experience

+ 4+ years of software development experience in BI Tools, data visualization, data analytics, or observability solutions

+ Hands-on experience architecting enterprise data analytics products with high scalability and performance.

+ Expert level skills with JavaScript, modern UI frameworks, Java and REST API development.

+ Strong data background with RDBMS and TSDB experience, efficient in analytical SQL and PromQL queries.

+ Rich experience in implementing CI/CD and Kubernetes containerized applications

+ Strong troubleshooting and debugging skills.

+ Experience and knowledge on ServiceNow Platform development is preferred

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ Ability to produce high-quality software that is unit tested, code reviewed and checked in regularly for continuous integration.

+ Zeal for learning and adopting new ideas and patterns.

+ Strong Computer Science fundamentals, data structures, algorithms, and software design.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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