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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Team

The Cloud Infrastructure Storage team is at the forefront of storage technology, managing and scaling advanced solutions to deliver exceptional service for internal teams and external customers. We are a collaborative, inclusive team where aptitude, attitude, and passion for learning are highly valued. Join us for competitive compensation, comprehensive benefits, and an open, professional work environment that encourages growth and innovation.

Role

As a Senior Storage Engineer in the Cloud Infrastructure Storage team, you will be instrumental in ensuring the performance, scalability, and reliability of our global storage environment. You will work alongside a technically diverse team of engineers, applying your expertise to solve complex challenges, optimize operations, and drive innovation.

What you get to do in this role

+ Oversee the daily operational health of the global storage environment, including monitoring, troubleshooting, and resolving issues.

+ Deploy and manage a worldwide fleet of storage systems to meet performance and capacity needs.

+ Lead or contribute to strategic projects such as storage migrations, capacity planning, and system upgrades.

+ Serve as an escalation point for advanced technical issues, collaborating with internal teams and vendor support to achieve timely resolutions.

+ Proactively identify and implement improvements in processes, procedures, and technologies to enhance efficiency and reliability.

+ Stay current with emerging storage technologies and trends, applying new insights to the environment.

+ Provide mentorship and guidance to less experienced engineers, fostering technical growth across the team.

+ Actively contribute to documentation, ensuring processes and technical standards are clearly defined and consistently updated.

To be successful in this role you have

+ Experience using or thinking critically about integrating AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AIs impact on the function or industry.

+ 5 years of related experience with Bachelor's degree; or 3 years with Advanced degree; or equivalent work experience in enterprise storage engineering and operations within complex environments.

+ Strong troubleshooting skills with the ability to diagnose and resolve complex storage issues.

+ Advanced understanding of storage protocols such as NFS, iSCSI, and NVMe.

+ Experience with enterprise class storage hardware including Dell, Pure, HP, or NetApp.

+ Solid understanding of supporting technologies, including

+ Networking fundamentals and architecture

+ Server platforms and virtualization such as VMware ESXi

+ Linux systems administration, e.g. CentOS, Ubuntu, or Red Hat

+ Excellent communication, time management, organizational, and interpersonal skills.

+ Ability to collaborate effectively with both technical and non technical teams.

+ Strong documentation skills and a commitment to process improvement.

+ Willingness to learn new technologies and adapt processes as needed.

+ Strong attention to detail and commitment to quality

+ A proactive, team oriented mindset with a focus on collaboration and results

Preferred Qualifications

+ Experience managing large scale storage environments, e.g. multi datacenter or petabyte scale.

+ Hands on experience with object storage or cloud native storage technologies.

+ Familiarity with automation and scripting tools, e.g. Python or PowerShell.

For positions in this location, we offer a base pay of $112,800 - $191,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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