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Production Support/Business Analyst (REMOTE)

Virtual

Req #710

Wednesday, July 16, 2025

**Kadiak, LLC,** a Koniag Government Services company, is seeking a Production Support/Business Analyst to support Kadiak and our government customer. This is a Remote opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

We are seeking a highly skilled and detail-oriented Production Support / Business Analyst to join our team. This role is crucial in ensuring that our software solutions not only meet business requirements but are also robust, reliable, and user-friendly. The ideal candidate will possess a strong blend of problem solving, analytical, communication, quality assurance expertise, actively participating throughout the software development lifecycle and supporting the user community.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

System Support and Maintenance:

+ Provide Tier 1 and 2 production support for the client, including troubleshooting, resolving system issues, and ensuring system availability and reliability for end-users.

+ Serve as the main point of contact for all production activities, audits, and reporting.

+ Coordinate with stakeholders to manage production-related issues and activities.

Requirements Analysis:

+ Collaborate with stakeholders, including acquisition and contracting teams, to gather, analyze, and document business and functional requirements for client project enhancements and updates.

Process Optimization:

+ Analyze current business processes, identify inefficiencies, and recommend improvements to streamline workflows.

Data Analysis and Reporting:

+ Develop and maintain reports, dashboards, and visualizations to support decision-making and ensure compliance with client and business/system environment policies.

+ Create and distribute system and business support documents such as, but not limited to, training materials, user guides, user release notes, etc.

User Support and Training:

+ Assist end-users with system functionalities and capabilities, provide training, and create user guides or supporting documentation to enhance system adoption and usability.

+ Responsible for adding or modifying user accounts, testing, and troubleshooting issues in production environments.

System Integration and Testing:

+ Coordinate with IT teams to support system integration, testing, and validation of application updates, ensuring usability of the application.

+ Perform testing, analysis, and verification in both the UAT and Production environments, including ticket validation, data integration testing with partner teams, and producing related reports.

Qualifications:

Education:

+ Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field. (Equivalent work experience will be considered in lieu of a degree).

Experience:

+ Minimum of 3-5 years of experience as a Production Support, Business Analyst or in a similar role, preferably in a government environment.

+ Experience with production support for enterprise-level applications, including issue resolution and system maintenance.

+ Familiarity with acquisition and contracting processes, ideally within a government agency.

+ Experience with requirements gathering, process mapping, and stakeholder management.

+ Experience with configuration management and change-control processes.

Technical Skills:

+ Proficiency in business analysis tools.

+ Familiarity with acquisition management systems or contract lifecycle management software is a plus.

Soft Skills:

+ Strong analytical and problem-solving skills.

+ Excellent communication and interpersonal skills to engage with technical and non-technical stakeholders.

+ Ability to work independently in a team-oriented environment.

+ Ability to work efficiently and effectively remotely.

Other Requirements:

+ Perform other duties as assigned by the leadership team.

+ Ability to obtain and maintain a Secret clearance.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _www.koniag-gs.com_ _._

_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_

Other details

+ Job Family Program Management & Operations

+ Job Function Program Management Analyst

+ Pay Type Salary

+ Travel Required No

+ Required Education Bachelor’s Degree

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