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Job Summary:Job Description Summary

MaineGeneral Health is a comprehensive non-profit health system dedicated to enhancing the health of our patients, families, and communities every day. If you are passionate about making a difference and supporting your community, we invite you to join us and be part of our mission.

Job Description:

The Role:

As the Practice Supervisor, you are the cornerstone of our team's success. This is not just a supervisory position; it's an opportunity to lead, inspire, and innovate. You will play a pivotal role in shaping the future of healthcare for our aging population, ensuring that our patients receive exceptional care and support.

The Work:

+ Operational Oversight: Manage the daily operations of our busy geriatric practice, ensuring efficiency and excellence in patient care.

+ Staff Coordination: Coordinate and supervise daily staffing assignments for clerical and support staff, ensuring optimal workflow and patient service.

+ Leadership & Development: Provide direction, orientation, training, coaching, and mentoring to staff. Conduct performance evaluations and implement disciplinary actions as needed.

+ Quality Assurance: Assess the quality of services delivered, facilitate staff development programs, and promote a culture of continuous improvement.

+ Policy Compliance: Ensure staff adherence to departmental and organizational policies, procedures, and protocols.

+ Issue Resolution: Lead the resolution of complex issues and complaints, maintaining a patient-centered approach and upholding our commitment to excellence.

You Have:

+ Experience: A minimum of 1 year of supervisory/managerial experience, with a preference for a medical practice environment.

+ Passion: A deep commitment to enhancing the patient experience and delivering compassionate, high-quality care.

+ Critical Thinking: Strong problem-solving skills and the ability to make decisive decisions in a fast-paced environment.

+ Adaptability: Flexibility to navigate and thrive in a dynamic, ever-changing healthcare setting.

+ Professionalism: A steadfast commitment to maintaining professionalism, even in challenging situations.

Scheduled Weekly Hours: 40

Scheduled Work Shift:

Job Exempt: Yes

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

+ We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

+ Employees have access to industry-leading leave for new parents.

+ A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

+ An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

+ Tuition Reimbursement is available to all employees to further develop skills and career.

+ We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

+ Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

+ We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)