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We are seeking a highly motivated and experienced Program/Project Manager to drive critical transformation initiatives within the Operational Risk Management (ORM) function. This role demands a dynamic professional who can lead by example, inspire teams, effectively manage complex, cross-functional projects, and will regularly interact with senior stakeholders ensuring alignment on project goals and objectives. The ideal candidate will possess a strong blend of project management expertise, risk management acumen, and exceptional interpersonal skills. A key aspect of this role is driving execution within the projects managed, ensuring they are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities:

+ **Project Leadership:** Manage large, multifaceted projects or multiple simultaneous projects, ensuring alignment with strategic objectives and business priorities.

+ **Manage Execution Risks:** Proactively identify and mitigate potential problems before they escalate. Track and resolve execution risks which do materialize to ensure projects stay on track and meet objectives.

+ **Goal Ownership:** Take ownership of project goals, fostering a shared sense of purpose and inspiring the project team to achieve outstanding results.

+ **PMO Methodology:** Apply best-practice PMO methodologies to develop comprehensive project plans that meet stakeholder needs, deliver desired outcomes within budget, and adhere to established timelines.

+ **Reporting and Communication:** Prepare, maintain, and submit clear, concise, and timely activity/progress reports, as well as accurate time recording/management reports.

+ **Progress Tracking:** Routinely track project participant progress against project goals, providing proactive support and guidance to ensure timely completion of tasks.

+ **Adaptive Approach:** Identify and adapt project approaches to align with the specific context and constraints of each initiative.

+ **Continuous Improvement:** Continuously improve individual and team skills through lessons-learned reviews at project completion.

+ **Problem Solving:** Recognize emerging issues or potential problems, articulate them clearly, and bring together the appropriate resources to develop effective solutions.

+ **Stakeholder Engagement:** Promote partner involvement by effectively communicating project status to senior management and clients.

+ **Lessons Learned:** Apply lessons learned from previous projects to enhance the effectiveness of future initiatives.

+ **Communication:** Clearly communicate project milestones, status updates, and potential customer escalation issues to all relevant parties.

+ **Escalation and Change Control:** Proactively follow established escalation and change control processes to manage project risks and issues effectively.

+ **Management Reporting:** Own and maintain all management reports related to assigned engagements.

+ **Relationship Building:** Foster positive working relationships across projects, cultivating trust and open communication among all stakeholders.

+ **Industry Knowledge:** Stay abreast of current industry trends and emerging technologies through professional associations, trade journals, networking, and ongoing training.

Qualifications:

+ **Experience:** 6-10 years of progressive project management experience, preferably within a complex, global financial institution.

+ **Risk Management:** Proven experience in risk management, including working on regulatory initiatives such as consent orders and MRAs.

+ **Certifications:** PMP certification preferred

+ **Methodologies:** Knowledge of industry-standard methodologies, including Agile and Waterfall.

+ **Planning & Execution:** Ability to develop project plans, manage individual deadlines, and achieve project goals effectively.

+ **Metrics:** Strong understanding of project metrics, including data gathering, reporting, trend analysis, and creation.

+ **Problem Solving:** Ability to identify issues and problems, generate solutions, and select appropriate alternatives using root cause analysis.

+ **Scope Management:** Expertise in managing project scope by assessing requirements changes, determining the impact on budget, time, and risk, and communicating effectively with stakeholders.

+ **Client Management:** Ability to manage client expectations, anticipate operational and tactical risks, track requirements and issues, remove barriers, and escalate issues as needed.

+ **Technical Proficiency:** Proficient in MS Office applications, MS Project, VISIO, and Adobe Acrobat Professional.

Education:

+ Bachelor's/University degree required; Master's degree preferred.

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 23, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.