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University Assistant Director of Advocacy and Scholarships, Office of Student Affairs

POSITION DETAILS

The University Assistant Director of Advocacy and Scholarships will serve as a key member in the Office of Student Affairs at the Central Office and works in close collaboration with the leadership of the Office of the Vice Chancellor for Student Affairs, Office of Academic Affairs and the Offices of Enrollment Management and Financial Aid.

Reporting to the Assistant Vice Chancellor for Student Affairs, the Assistant Director advances student success and wellbeing by managing student concerns and inquiries, facilitating resolution of student complaints, and overseeing the centralized administration of scholarships. The incumbent functions in an ombuds-style capacity and serves as a trusted resource for students, providing guidance on University policies, procedures, and student rights.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

+ Serve as the primary point of contact for student inquiries, complaints, and concerns received by the Central Office of Student Affairs.

+ Administer processes related to the intake, documentation, investigation, and referral of student grievances to the Assistant Vice Chancellor for resolution.

+ Maintain a centralized database to track complaints, actions taken, and outcomes; ensure timely and confidential handling of all cases.

+ Prepare and present regular summary reports on complaint trends and open issues to senior leadership.

+ Administer all privately and publicly funded scholarships managed by the Central Office of Student Affairs.

+ Serve as the University liaison to campus financial aid offices and scholarship committees across the CUNY system.

+ Responsible for all aspects of scholarship administration, including agreement review, documentation intake, eligibility verification, application processing, and award disbursement.

+ Manage the scholarship CRM and ensure timely updates, communications, and reporting.

+ Handle administrative tasks related to application review processes, including scheduling of committee meetings and interviews.

+ Monitor scholarship fund balances to ensure alignment with donor intent and compliance with University and financial aid regulations.

+ Support strategic student-focused initiatives and participate in cross-office collaborations.

+ Other duties as assigned.

NOTES:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

Minimum:

Bachelor's Degree and four years' related experience required.

Preferred:

• Demonstrated commitment to student-centered service, particularly in a diverse higher education setting.

• Experience managing student complaints, grievance processes, or related ombuds functions.

• Familiarity with University policies related to student conduct, grievances, and financial aid.

• Knowledge of federal and state student financial aid regulations and scholarship compliance practices.

• Ability to manage a multi-faceted, time-sensitive, and demanding student focused and responsive operation serving both internal and external constituents.

• Proven ability to manage multiple priorities and work collaboratively with campus partners and University leadership.

• Proficiency with PeopleSoft and CRM based student platforms.

• Exceptional written and oral communication skills; strong analytical and interpersonal skills.

CUNY TITLE OVERVIEW

- Develops and implements programming, services, and learning opportunities for students, promoting the personal development of a diverse student population.

- Administers one or more student affairs programs, providing program management, assistance with policy development, supervision and training of all professional and support staff, budget monitoring, and report preparation

- Serves as a resource to student groups and/or populations as a consultant and advocate for their concerns

- Researches and stays current on higher education programs, trends, and issues with student impact

- Produces workshops and materials to support student programs; manages on-line communities; develops on-line social networking activities, and develops and maintains multimedia content on program web sites

- Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is **$72,667 - $90,375** , commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=30694&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

July 31, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30694

Location

Central Office