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The Enterprise Workforce Management team is responsible to lead Citi’s transformation efforts around staffing and skill adequacy and organizational design.

It is an exciting time to join our Enterprise Workforce Management Team as we are launching some critical capability to the firm, while still shaping, building and deploying others to analyze, forecast and plan for the future of the workforce. We are a global team with highly motivated colleagues who want to ensure Citi has the right people, with the right skills, at the right place, and at the right time and cost.

This role will see you lead the stakeholders needs and Planning for demand capacity planning into the wider HR ecosystem, including co-creation and prioritization of implementation across HR disciplines (Talent Acquisition, Internal Mobility, Redeployment, Talent Development, Learning, Rewards). This role will focus on enabling design, process, tooling, co-dependencies and engagement support the design, development, and implementation of Citi’s global approach to capacity framework and strategic workforce planning. The role will provide an opportunity to assist in developing the ongoing wok to optimize our approach to capacity framework planning and design.

You may already be an experienced capacity framework / strategic workforce planning professional or you could have worked across multiple HR Disciplines in your career, but you must be able to shape and realize a vision for capacity framework that will create enduring value from the work that you design and deploy.

Key Responsibilities

• Contribute to the ongoing evolution & optimization of the Workforce Planning function including thought leadership in the inclusion of current and emerging capacity framework in the planning process

• Assist with the translation of connecting Citi’s strategic business decisions and needs to future critical capacity framework required to drive success of the organization

• Engage with partners across HR and beyond agree a vision to integrate to capacity framework into critical HR processes

• Work with & work with the cross functional and cross pillars support teams to design & deploy an approach that leverages tools, process and common language to connect across the HR ecosystem

• Ensure prioritization of critical activities that will improve outcomes across high value/volume activities such as talent mobility, Supply & demand matching, Succession risk mitigation etc.

• Lead the regulatory response specific to the annual capacity framework planning process required for risk and control roles, including meeting all relevant deliverables and Internal Audit requirements

• Shape and participate as part of the future capacity framework Council as a subject matter expert for Workforce Planning and contribute to broader skills initiatives for Citi

Experience

Bachelor's degree or equivalent experience required

• Process design, including experience in strategy design and implementation of workforce planning programs

• Complexity management— driving execution while keeping focus on the big picture; able to connect-the dots across multiple pieces of work; strong attention to detail

• Stakeholder management— exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.

• Planning and organizing — strong ability to manage multiple projects and stakeholders concurrently

. Ability to deliver in a fast-paced environment with tight deadlines.

• Change management— demonstrated influence-management skills to lead and champion change; innovative thinker and change agent

• Data analysis— ability to analyze data and prepare executive level reports and recommendation.

• Problem solving— excellent problem-solving skills and ability to think creatively.

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Job Family Group:

Human Resources

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Job Family:

Organizational Effectiveness

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$149,600.00 - $224,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 24, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.