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Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Medicaid Program Advisor (Level 2 or 3) - Albany, NY

Division of Eligibility & Marketplace Integration (DEMI)

Bureau of System Quality Assurance and Business Requirements – Eligibility Systems Modernization

60% Onsite 40% Remote

Duties:

The incumbent will work within the DEMI Eligibility Systems Modernization Group to provide change management support for the rollout of the new Medicaid eligibility system designed for New York’s Complex Medicaid population, as well as for ongoing continuous improvement activities.

Specific duties may include, but not be limited to:

+ Initiating and completing tasks essential for producing and implementing modifications to business processes. This includes creating and reviewing operational workflows and collaborating with leadership to achieve consensus on organizational changes.

+ Identify stakeholders and business areas affected by changes and assisting in the implementation of new business processes.

+ Coordinating and facilitating workgroup sessions with stakeholders to confirm, amend or develop new business processes.

+ Assisting in defining process improvements by identifying gaps in policies, processes, and systems, while applying knowledge and experience of Medicaid regulations and program policies to system design and related business processes.

+ Clearly documenting and communicating changes in business processes to various stakeholder groups through multiple communication channels.

+ Collaborating with teams of vendors, Department of Health (DOH) staff, and other stakeholders as necessary to elicit, document, analyze, and resolve issues, as well as providing technical guidance. For instance, the candidate should possess the ability to comprehend complex business processes and convey these concepts clearly in both verbal and written forms.

+ Reviewing training materials and assisting with the coordination of Medicaid Modernization training activities.

+ Submitting, tracking, and managing action items related to communications, focus groups, training, and change management related to the implementation of the new Medicaid eligibility system.

+ Participate in special projects and initiatives, as needed.

+ This role may necessitate User Acceptance Testing (UAT) of system functionality and documenting the outcomes of such testing.

+ ​Coordinating project activities and resolving action items for multiple stakeholder groups.

Basic Qualifications:

+ Bachelor's Degree in related field

+ 10 years pf professional experience

+ 5 years of subject matter expert experience

+ Supervisory experience

Desired Characteristics:

Candidates should possess professional experience in public health insurance programs. Additionally, candidates must demonstrate exceptional verbal and written communication abilities; robust analytical skills along with meticulous attention to detail; strong organizational capabilities; proficiency in Microsoft Office applications (Visio, Word, Excel, Access); the capacity to work effectively both independently and collaboratively within a team, while managing multiple priorities to adhere to deadlines; and familiarity with electronic data systems utilized in public health insurance programs. Experience with eMedNY and New York State of Health back office is considered advantageous.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Job Details

Pay Type** **Salary

Education Level** **Bachelor’s Degree

Telecommute Percentage** **40

Hiring Min Rate** **77,000 USD

Hiring Max Rate** **91,000 USD