• ADUSA Program

    Sedgwick (Augusta, ME)


    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

     

    Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

     

    Certified as a Great Place to Work®

     

    Fortune Best Workplaces in Financial Services & Insurance

     

    ADUSA Program

     

    This requisition is for ADUSA Program for all roles

    Claims Assistant

    + Provide Support to the claims staff

    + Six (6) months of clerical or customer service experience

    Care Team Representative

    + Provide service to callers regarding claims for multiple lines of business

    + One (1) year of customer service experience

    Care Team Lead

    + Develop, implement and maintain the delivery quality assurance, client services and workforce management service

    + Four (4) years of call center or customer service experience

    Quality Assurance Coach

    + Provide service transaction monitoring and analysis to service center colleagues

    + Two (2) years of customer service experience

    Leave of Absence Coordinator

    + Analyze reported Family Medical Leave (FMLA) requests

    + Two (2) years of admin/general office experience

    Leave of Absence Representative

    + Analyze reported leave requests and determine paid leave benefits

    + Two (2) years of disability management and/or FMLA administration experience

    Disability Representative

    + Process claims and determine benefits due pursuant to a disability plan.

    + Two (2) years of disability management and/or FMLA administration experience including one (1) year of admin/general office experience

     

    Sr. Disability Representative

     

    + Provide disability case management and claim determinations

    + Three (3) years of benefits or disability case/claim management experience

    Benefit Liaison/Union Liaison

    + Coordinate activities of absence programs for specific client

    + Six (6) years of absence management experience required

    Data Analyst

    + Collect, analyze and report data; to be responsible for data integrity

    + Five (5) years of related experience or equivalent combination of education and experience required

    Absence Management Team Lead

    + Supervise the operations of multiple teams of examiners and technical staff for disability claims for clients

    + Six (6) years of claims experience or equivalent combination of education and experience required

    Client Services Manager

    + Supports the AVP with day to-day account management needs of escalations

    + Six (6) years of claims experience or equivalent combination of education and experience required

    WORK ENVIRONMENT

    When applicable and appropriate, consideration will be given to reasonable accommodations.

     

    **Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

    **Physical** **:** Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

    **Auditory/Visual** **:** Hearing, vision and talking

     

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

     

    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

     

    If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

     

    Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com