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Who We Are:

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com

Position Summary:

The Credit & Collections Supervisor is responsible for the maintenance and administration of credit limits, payment terms and collection of delinquent accounts receivable for all assigned accounts. The Credit & Collections Supervisor directs and coordinates the daily activities of 3-4 Credit & Collection Representatives.

Primary Responsibilities:

+ Review orders on credit hold and determine within the parameters of company policy whether to remove the order from credit hold or to hold the order pending resolution of the customer’s account.

+ Investigate financial stability and determine credit worthiness of prospective customers applying for credit. Establish, maintain and adjust credit limits and payment terms for existing accounts as per company policy and provide guidance for direct reports in the same areas.

+ Address issues with problem accounts and support Manager in the implementation and measurement of initiatives and goals.

+ Report delinquent customer accounts to Collections.

+ Direct, coordinate and monitor the daily activities & performance of Credit & Collections team to assure compliance of standard Company policies, procedures, SOX, quality and safety. Coach and develop team in balancing the delivery of high productivity, quality and customer service. Maintain a positive and safe work environment.

+ Review regional reporting statistics for compliance with Sysco standards and as a vehicle for the achievement of both personal and regional CMP Goals.

+ Participate in staff hiring process, performance evaluations and performance corrective actions, as necessary. Establish performance goals, monitor progress and provide feedback as necessary. Manage employee performance through motivation, delegation, development, mentoring and resolving conflict. Take corrective action as necessary in a timely manner and in accordance with company policy. Provide and/or coordinate training as needed. Consult with Human Resources Department as appropriate.

Minimum Education:

+ Bachelor’s degree in Business, Finance, Accounting or a related field, or Certified Credit Executive (CCE) credentials.

Minimum Experience:

+ 3-5 years equivalent work experience. Supervisory experience preferred.

Skills & Abilities:

+ Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.

+ Strong leadership skills, including the ability to mentor and develop individuals and teams. Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure. Collaborative management style. Delegates responsibilities effectively.

+ A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively.

+ Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed.

+ Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.

+ Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.

+ Detail Oriented – Attention to details and accuracy.

+ Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.

+ Proficient experience using Microsoft Office (Word, Excel, PowerPoint, Access & Outlook)

+ Knowledge of ERP systems (i.e., PeopleSoft) and credit reporting systems (i.e., Dun & Bradstreet & Creditsafe).

Physical Demands & Work Environment:

+ While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds.

+ While this position will primarily work in an office environment or remotely, limited travel may be required to attend other office locations, company events, staff meetings, training sessions, and/or industry or vendor trade shows.

+ May be required to utilize personal vehicle for business travel that may result in long periods of sitting. Must maintain a valid driver license and provide proof of current automobile insurance coverage as set forth by Sysco.

+ The noise level in the work environment is usually moderate.

+ This position may require evening and weekend work depending on business needs.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.