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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express’ Global Advertising & Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing, and experiences. Within GABM sits the Global Brand Strategy & Insights team, responsible for defining & accelerating the Amex Brand Strategy, delivering consumer insights, and elevating tools and learnings for the global Marketing Community.

Our team is looking for an experienced Senior Manager – US Consumer Insights. This role will sit within our US Product & Marketing Insights COE team to drive strategy and customer connectivity across key initiatives that are essential to success of the US Consumer Services (USCS) organization. This position reports to the Director of Membership Services Insights.

Primary Responsibilities Include:

+ Partner with American Express’s US Consumer Business (USCS) stakeholders to deliver against key strategic priorities, using customer insight

+ Use strategic focus, analytics and agility to consistently produce insights that drive better business results

+ Ensure business partners have a clear and actionable understanding of the American Express customer, through a synthesis across internal and external sources

A qualified candidate:

+ Translate research findings into compelling and actionable recommendations for the business

+ Takes a consultative approach; helps to articulate and prioritize information needs and translate into ‘researchable’ objectives

+ Strong analytical skills with ability to design research programs and methods to address business needs; can articulate rationale

+ Can effectively build relationships, partner, influence, and negotiate with stakeholders at all levels (i.e. BU, Dir, VP, SVP)

+ High energy, strategic thinker with proven ability to influence business partners and impact commercial outcomes

+ Strong executive presence with high degree of comfort in working with and presenting to senior leaders.

+ Has the agility and judgment to “read the room” and appropriately adapt to situations; is able to think on their feet

+ Innately curious and is always looking for the ‘why’ behind the data to uncover the insight

+ Demonstrates corporate maturity

+ Is a self-starter. Able to efficiently prioritize, problem solve, and handle changing priorities in a fast-paced environment

+ Operates with a can-do attitude. Effectively works through conflict or ambiguity and proactively seeks solutions to problems

Additional Qualifications:

+ 7 years in consumer insights / market research, with emphasis on quantitative market research leveraging advanced analytics (including conjoint, segmentation, TURF, etc.)

+ Mix of research or ad agency and client-side experience a plus

+ Demonstrates excellent written and oral communication skills with exceptional ability to inspire action and compelling recommendations

+ Marketing or market research related post-graduate degree a plus

+ Strengths in analytics and story-telling to turn research results into insights that influence business decisions

+ Ability to manage multiple projects and stakeholders simultaneously in order to embed insights into marketing.

+ Strong computer skills (Excel, PowerPoint, Word)

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

**Job:** Marketing

**Primary Location:** US-New York

**Schedule** Full-time

**Req ID:** 25012638