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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of the Enterprise Digital & Data Solutions group (EDDS), the Enterprise Acquisition Products and Platforms team (EAPP) is constantly evolving how we serve and meet the needs of our customers. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card, loan, banking, and payment application and onboarding experiences that enable a positive and engaging experience for customers to apply for our products. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable, by increasing application completions and approvals.

Focus:

You will work with the Senior Manager of Product Quality Operations to ensure mitigation of operational risk and improve quality across the enterprise by enhancing processes and driving effective project coordination. Leverage industry tools and data to promote sound business practices and support delivery of 3 rd Line of Defense activities throughout the customer acquisition lifecycle. Collaborate with Product, Technology, and Control Management teams to contribute to audit management efforts by ensuring timely delivery of key initiatives. Track and monitor multiple operational risk workstreams, supporting planning, execution, and performance against quality benchmarks.

Organizational Context:

Responsible for supporting the overall quality oversight of Audit, Compliance, and Issue Management deliverables across Enterprise Acquisition Product and Platforms' ecosystem.

How will you make an impact in this role?

* Acts as a liaison for Audit and Compliance findings between several interested parties, product, technology, business, and regulators.

* Great coordinative and team leadership skills.

* Display the curiosity needed to truly provide value with strong attention to detail.

* Has a passion for solving problems, risk mitigation, prevention and getting to the bottom of technical problems.

* Strong organizational and communication skills with the ability to clearly communicate issues with both technical and non-technical audiences.

* Develop detailed project plans to manage the end-to-end project activities, interdependencies, and execution approach.

* Identifies and tracks key project achievements.

* Using appropriate tools and resources (i.e., Rally, Jira, Confluence, Archer) in engaging with cross-functional teams.

* Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels.

Minimum Qualifications:

Education & Experience

* Bachelor's degree preferred

Knowledge/Skills

* Requires strong communication skills

* Requires strong organizational skills

* Proven project management experience with strong attention to detail

* Prior technical and business work experience with a broad range of exposure to various technical environments and business segments, including working with regulatory and compliance requirements

Game Changers

* Flexibility

* Collaboration & Partnership

* Continuous Improvement

* Curiosity

* Resourcefulness

* Servant Leadership

* Tenacity

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-Arizona-Phoenix

**Other Locations:** US-Utah-Salt Lake City

**Schedule** Full-time

**Req ID:** 25011783