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Working Title: Individual DSW Provider Enrollment Supervisor - Human Services Supervisor 2

Job Class: Human Services Supervisor 2

Agency: Human Services Dept

+ **Job ID** : 87578

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 07/16/2025

+ **Closing Date** : 07/29/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Central Office MMA

+ **Division/Unit** : Health Care Administration / Medicaid and Provider Services

+ **Work Shift/Work Hours** : Day Shift / 8:00am - 4:30pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $33.61 - $48.66 / hourly; $70,177 - $101,602 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 216 - Middle Management Association/MMA

+ **FLSA Status** : Exempt - Executive

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position exists to supervise, provide leadership, and direct the delivery of the Direct Support Worker (DSW) team on provider enrollment processing, plan and develop day-to-day operational activities to ensure the unit complies with state and federal requirements.

The person in this position must possess expertise in current provider enrollment, DSW Billing and coverage business processes to be able to represent Medicaid Payment and Provider Services in all DSW planning and implementation processes.

Responsibilities may include:

+ Supervise and provide leadership for the overall administrative operations across current DSW programs to envision systems, policy and procedural changes which have the potential to improve internal operations of Provider Eligibility and Compliance as well as the Medicaid Payments and Provider Services Division.

+ Provide supervision, expertise and discretion regarding the staff, services, functions, and decisions of the DSW services team within Medicaid Payments and Provider Services Division. Supervise a mix of data management, eligibility, enrollment operations and accountability functions associated with providers enrolling, dis-enrolling and billing for services in the Medicaid Program. Supervise unit operations needed to assist health care providers participating in Minnesota's Medicaid Program.

+ Direct staff while operationalizing DSW Services objectives to achieve established goals by monitoring and reviewing the productivity of unit staff; provide advice and guidance on interpretations of team objectives, systems and procedures.

+ Plan and develop operational activities to effectively and efficiently align resources with unit objectives and goals; setting priorities for the staff; ensuring that operational procedures are developed and revised.

+ Serve as, and represent, Minnesota Health Care Programs at various internal and external stakeholder meetings, as well as department policy committee meetings in order to recommend appropriate action in the areas of project funding, stipulations and program administration related to DSW Services operations.

+ Assist the Provider Eligibility and Compliance Unit Manager during annual and ad hoc audits conducted by the OLA, OIG, and internal audits, by gathering data, responding to auditors, implementing and developing corrective action plans

Minimum Qualifications

Demonstrated leadership experience*

*Leadership experience can include:

+ Experience as a supervisor, lead worker, team lead, project lead.

+ Completion of a State of Minnesota leadership program (e.g. ELI, L4).

+ Leading a program or chairing a committee (e.g. ERG) - experience must include:

+ 1+ year of experience Identifying issues, goals, and strategic actions

+ 100+ hours per year time commitment

+ Can be paid or unpaid

AND

Three (3) years of specialized experience in MHCP provider enrollment process, the eligibility determination process and billing/coverage procedures of PCA providers.

Preferred Qualifications

+ Effective interpersonal and communication skills, including the ability to clearly present complex policy and system information.

+ Self-motivation, flexibility and adaptability needed to plan, organize, and set up an integrated operation having multiple functions.

+ Solid organizational, tracking and planning skills in order to predict, measure, and evaluate outcomes.

+ Global understanding of and ability to apply knowledge relating to Minnesota licensure systems, process, types and applicability.

+ Thorough knowledge of DHS’s MMIS II provider file subsystem and how it affects the processing of provider claims.

+ Understanding of the structure of Minnesota’s health care provider industry and associated provider roles.

+ Understanding of DHS organizational structures, programs and interrelationships with county, federal and other state agencies.

+ Develop and modify administrative policies needed to run an operation having customer interface and large scale data management responsibilities.

+ Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Cover letters are encouraged.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.