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Description

UCLA Health is seeking a Senior Cross-Functional Collections

Representative to support Patient Business Services by managing a diverse

portfolio of complex accounts. In this role, you will lead proactive

reimbursement efforts, support training for new staff, and collaborate across

teams to improve workflows and maximize collections. This position plays a

critical role in ensuring timely resolution of outstanding claims and

contributes to the overall financial success of the organization.

In this role, you will:

+ Manage an assigned portfolio of accounts across payer types, executing complex claim reviews, resolving payment delays, and optimizing collections strategy

+ Conduct detailed analysis of aged accounts and payment discrepancies, including preparing documentation for escalations or referrals

+ Communicate with payers, departments, and patients to obtain missing documentation, clarify benefits, and resolve reimbursement issues

+ Make financial adjustments and rebill claims as needed, ensuring compliance with contract terms and payer policies

+ Maintain thorough documentation in CareConnect and ensure workflows are supported by accurate case notes

+ Support onboarding and training for new team members, providing guidance on policies, systems, and effective resolution techniques

+ Assist with special projects, stay current on industry changes, and contribute to workflow enhancements

Salary Range: $33.27 - $47.77 hourly

Qualifications

We're looking for a skilled and experienced collections

professional with:

+ Minimum of five years of progressive experience in billing and collections across payer types (government, commercial, managed care)

+ Strong understanding of reimbursement regulations, payer contracts, medical terminology, and confidentiality compliance

+ Proven ability to resolve complex claims, process adjustments, and manage appeals effectively

+ Proficiency in Epic or similar billing systems, with strong skills in spreadsheets and account management tools

+ Excellent communication and negotiation skills, with experience collaborating across departments and training others

+ Strong organizational skills and the ability to manage multiple priorities independently in a fast-paced setting

+ High school diploma or GED required

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.