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Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

The **Business Services Representative – Gastroenterology** plays a key front-office role in a high-volume specialty practice, ensuring a seamless and professional experience for every patient. Responsibilities include scheduling appointments, verifying insurance, collecting copays, coordinating referrals and authorizations, and managing patient check-in/check-out. Also supports the clinical team with chart preparation, phone communication, and accurate documentation. Ideal for someone who is organized, personable, and thrives in a fast-paced environment focused on digestive health and patient-centered care.

What you will do:

+ Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

+ Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

+ Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

+ Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

+ High school diploma or equivalent

+ Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

+ Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

+ Day Shift. Hours may vary

+ Great benefits effective day 1!

+ Patient-centric environment

+ Career growth and advancement potential

+ Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran