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At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB SUMMARY

We are seeking highly skilled Microsoft 365 Specialists to join our team. The ideal candidates will be responsible for managing and optimizing our Microsoft 365 environment, ensuring seamless integration, security, and compliance across various services. Additionally, they will oversee the administration, deployment, and configuration of Workspace Reservation software to enhance our workplace efficiency and user experience.

Key Responsibilities:

+ **Entra ID Administration** : Manage user identities and access, enforce security policies, and oversee identity governance.

+ **Exchange Online Administration** : Maintain and troubleshoot email services, ensure data integrity and compliance.

+ **Exchange On-Premises Infrastructure Management** : Manage the on-premises Exchange infrastructure for SMTP Relay and business continuity support.

+ **License Management** : Optimize license allocations, ensure compliance with software licensing agreements.

+ **Azure Information Protection** : Implement data classification, labeling, and encryption policies to protect sensitive information.

+ **Data-at-Rest Encryption** : Apply and manage encryption solutions for stored data, including managing Thales HSMs to support encryption requirements.

+ **Service Onboarding** : Facilitate smooth integration of new services into the existing IT ecosystem.

+ **Entra ID Service Principal Management** : Administer service principals, configure permissions, and manage automated workflows, including the creation, rotation, and expiration of secrets and certificates.

+ **Managed Identities in Microsoft Entra** : Oversee the creation, configuration, and management of managed identities, ensuring secure access control and continuous monitoring.

+ **Entra ID Federation Administration** : Manage identity federation, enabling seamless single sign-on experiences.

+ **Business Continuity** : Develop and test disaster recovery plans, ensure service resilience.

+ **Copilot Deployment and Maintenance** : Oversee the deployment, configuration, and ongoing support of Copilot across the organization.

+ **Message Center Monitoring and Communication** : Monitor the message center, triage and prioritize user-impacting items, and lead communication efforts to ensure the organization stays informed.

+ **Tenant Security Management** : Oversee security configurations and policies within the tenant, conduct regular security audits, and ensure compliance with security standards.

+ **Retention Policies Management** : Develop and enforce data retention policies to ensure compliance and data governance.

+ **Microsoft Purview Administration** : Oversee data governance, risk, and compliance solutions within Microsoft Purview.

+ Workspace Reservation Software Administration: Oversee user access management, configure advanced settings, and provide support for end-users.

+ **Workspace Reservation Software Deployment:** Lead the deployment and upgrade of the software, ensuring it integrates smoothly with existing systems and meets organizational requirements.

+ **Workspace Reservation Software Configuration:** Configure the software to meet organizational needs, including setting up reservation rules, policies, and workflows.

+ **Integration with Microsoft 365:** Ensure seamless integration of the Workspace Reservation software with Microsoft 365 services, such as Teams and Outlook.

+ **Training and Support:** Provide training and support to end-users and administrators, ensuring they are proficient in using the software.

+ **Leadership Responsibilities** :

+ **Team Leadership** : Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth.

+ **Strategic Planning** : Develop and implement strategic plans for the Microsoft 365 environment, aligning with organizational goals and objectives.

+ **Stakeholder Management** : Collaborate with stakeholders to understand business needs and ensure IT solutions meet those needs.

+ **Project Management** : Oversee major projects, ensuring they are completed on time, within scope, and within budget.

+ **Continuous Improvement** : Drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT operations.

+ **Tactical Implementation** : Ensure the department manager's vision and strategy are implemented successfully, taking complete ownership of the Microsoft 365 environment and related areas of expertise.

Experience:

+ 8+ years of experience in managing Microsoft 365 environments.

+ Bachelor’s degree or higher in Computer Information Systems or an equivalent field.

+ Extensive experience in managing Microsoft 365 environments.

+ Advanced knowledge of Entra ID, Exchange Online, and Exchange On-Premises.

+ Expertise in Azure Information Protection and data-at-rest encryption.

+ Experience with service onboarding, managing service principals, managed identities, and identity federation.

+ Proven ability to develop and test disaster recovery plans.

+ Ability to deploy and maintain Copilot and monitor the message center.

+ Strong understanding of tenant security management, retention policies, and Microsoft Purview.

Looking for:

+ Microsoft 365 Certified: Fundamentals

+ Microsoft 365 Certified: Administrator Expert

+ Microsoft Certified: Azure Information Protection Specialist

+ Microsoft Certified: Security, Compliance, and Identity Fundamentals

WORK LOCATION – Taylor, TX:

+ Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management

+ On-site schedules are flexible or may be rotated based on business needs as determined by the Manager

+ Remote work is required to be performed from your Texas residence.

+ Employees may opt to work on-site more than required or 100% of the time

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range:

$99,230 - $168,715