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Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

JOB DESCRIPTION:

+ Coordinates one or more programs within Transportation and Parking Services (TPS): transportation, parking, or fleet programs.

+ Works closely with departmental customers to identify appropriate permit, commute alternative program or fleet product or service needs.

+ Monitors transportation and parking customer listserv, special event programs and service quality issues.

+ Schedules, organizes, and promotes transportation, parking, and fleet program outreach and education.

+ Maintains and tracks customer interactions using a variety of systems, including customer relations management system, parking management systems, access control systems, transportation systems, fleet information management system, and related tools to process transactions, investigate, and resolve issues.

+ Assists management with program administration and communication.

+ Performs other related duties as required.MINIMUM QUALIFICATIONS:

+ A bachelor's degree, or a high school diploma or equivalent, and five years of parking, transportation, customer service or related administrative experience.

+ Strong customer service skills.

+ Positions within this classification may require a valid Georgia driver's license and an insurable driving record.

+ Positions within this classification are required to lift up to 50 lbs and bend, stoop, and twist.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.

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**Job Number** _149924_

**Job Type** _Regular Full-Time_

**Division** _Campus Services_

**Department** _CS Transportation Services_

**Job Category** _Facility Support and Building Maintenance_

**Campus Location (For Posting) : Location** _US-GA-Decatur_

**_Location : Name_** _Clairmont Campus_

**Remote Work Classification** _Hybrid Remote_

**Health and Safety Information** _Not Applicable_