• Director, Communications - Patient

    Emory Healthcare/Emory University (Atlanta, GA)


    Overview

     

    Be inspired. Be rewarded. Belong. At Emory Healthcare.

     

    At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

     

    + Comprehensive health benefits that start day 1

    + Student Loan Repayment Assistance & Reimbursement Programs

    + Family-focused benefits

    + Wellness incentives

    + Ongoing mentorship, _development,_ and leadership programs

    + And more

    **Work Location:** Atlanta, GA

    Description

    **The Director of Communications** is a strategic enterprise leader responsible for developing, executing, and optimizing internal communications that foster alignment, transparency, engagement, and culture across Emory Healthcare. This individual oversees a high-performing team and serves as a trusted advisor to executive leadership.

    This role carries one of two focuses:

    1. Patient Communications: Ensuring all patient-facing messaging is clear, compassionate, and aligned with Emory Healthcare's commitment to exceptional care.

    2. Shared Services Communications: Driving alignment and awareness across system-wide functions such as Human Resources, Finance, IT, and Supply Chain.

     

    The Director builds integrated strategies that support enterprise transformation, elevate the employee and patient experience, and support operational excellence. The ideal candidate brings visionary leadership, exceptional storytelling skills, deep change management expertise, and a commitment to values-driven communication.

     

    + **Strategic Communications Leadership**

    + Design and implement a holistic internal communications strategy aligned with Emory Healthcare's mission, values, and priorities

    + Integrate communication priorities across patient engagement and shared services into broader internal communication efforts

    + Serve as a strategic advisor to executive leadership, providing counsel on communication efforts that drive engagement, trust, and organizational alignment

    + Lead communication strategies that support organizational transformation, clinical initiatives, and enterprise-wide performance improvement

    + Ensure consistency in tone, voice, and messaging architecture across all platforms and audiences

    + **Team Development and Management**

    + Build, lead, and mentor a high-performing internal communications team

    + Foster a culture of creativity, collaboration, agility, and continuous improvement

    + Set clear direction and provide growth opportunities for team members

    + **Enterprise Engagement & Culture**

    + Lead communications for key initiatives including cultural transformation, change management, and leadership visibility

    + Partner with Patient Experience and Clinical Operations to ensure messages to patients are compassionate, timely, and aligned with care goals

    + Collaborate with Shared Services leaders to articulate strategies, reinforce process changes, and drive enterprise alignment

    + Champion inclusive and equity-centered communication practices across the organization

    + **Operational Excellence**

    + Manage communication platforms, vehicles, and editorial calendars to ensure timely, clear, and consistent messaging across levels

    + Develop metrics and reporting tools to evaluate the impact and effectiveness of communication efforts

    + Oversee complex communication projects from concept through execution, ensuring high-quality delivery

    + **Cross-Functional Collaboration**

    + Act as a connector across departments to unify messaging and ensure strategic alignment

    + Partner with Marketing, Media Relations, Human Resources, Nursing, Digital Strategy, and the Woodruff Health Sciences Center to leverage integrated storytelling opportunities

    + **Crisis & Responsive Communication**

    + Lead the strategic internal response to crisis and urgent communications in collaboration with Legal, Executive Leadership, and Media Relations.

    + Ensure employees and patients remain informed, aligned, and supported during high-risk situations or organizational transitions

    **Travel:** Less than 10% of the time may be required

    **Work Type:** Hybrid employee - splits time between working remotely and working in the office

    MINIMUM QUALIFICATIONS:

    + Education - Bachelor's degree in Communications, English, Journalism, or a related field required

    + Experience - 8 or more years of progressive communications experience, with a strong track record in employee engagement, internal communications, and change management within large organizations

    + Skills - Proven leadership experience managing and developing high-performing teams

    + Demonstrated success advising executive leadership and developing integrated communications strategies

    PREFERRED QUALIFICATIONS:

    + Education - Master's degree preferred

    + Knowledge, skills, and ability requirements:

    + Exceptional strategic thinking, writing, and storytelling capabilities

    + Deep understanding of internal communications, digital engagement trends, and organizational dynamics

    + Strong judgment, discretion, and agility in navigating fast-paced environments

    + Commitment to Emory Healthcare's mission and values-based leadership

    **JOIN OUR TEAM TODAY!** Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

     

    Additional Details

     

    Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

     

    Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

     

    Connect With Us!

     

    Connect with us for general consideration!

     

    **Division** _Emory Healthcare Inc._

    **Campus Location** _Atlanta, GA, 30345_

    **Campus Location** _US-GA-Atlanta_

    **Department** _EHI Marketing_

    **Job Type** _Regular Full-Time_

    **Job Number** _150705_

    **Job Category** _Business Operations_

    **Schedule** _8a-4:30p_

    **Standard Hours** _40 Hours_

    **Hourly Minimum** _USD $0.00/Hr._

    **Hourly Midpoint** _USD $0.00/Hr._

     

    Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.