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This role requires flexible scheduling and will be scheduled to work zero (0) to 40 hours per week.

A little taste of your day-to-day

Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account.

Every day is different but mostly you'll be

+ Answering the telephone within prescribed number of rings, efficiently and professionally handling multiple incoming calls at once.

+ Articulating and repeating each order to the guest before hanging up, always using the guest name and title.

+ Following established script to encourage up-selling.

+ Giving guests the approximate time of delivery.

+ Correctly entering all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc.

+ Closing checks to correct guest room accounts.

+ Printing reports and/or completing paperwork at the end of shift.

+ Promoting teamwork and quality service through daily communication and coordination with other departments.

+ Coordinating VIP deliveries with appropriate departments.

+ May assist with other duties as assigned.

What we need from you

High school diploma or general education degree (GED); or one year experience in a similar position dealing with general public in a food & beverage setting; or equivalent combination of education and experience. Prior experience upselling or other sales position preferred.

_Language - t_ o perform the job successfully, an individual will demonstrate proficient use of the English language as defined here. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

_Math_ - ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

_Reasoning_ - ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

_Tech Savvy_ - to perform this job successfully, an individual will have knowledge of and point of sales systems and reservations software/systems.

_Flexibility - this is an on-call position and may be required to work any shift, including nights, weekends, and/or holidays._

What you can expect from us

The hourly pay range for this role is **$24.435 to $32.58** . This range is only applicable for jobs to be performed at **InterContinental San Francisco** . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through the link below (or through internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**Important information** :

+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

+ If you require reasonable accommodation during the application process, please click here .

+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.