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Job Description

Our client is looking for a Customer Service Representative to join their team in DC with an immediate start date. This person will be sitting on site 5 days a week, working Monday-Friday from 8-4PM. Below are the responsibilities:

Address Walk-in office, email correspondence or phone inquiries concerning billing disputes, new service, service reconnection, emergency response, deposits and/or general information;

Ability to analyze case situation by reviewing the customer information systems SAP and the ability to determine course of action in accordance with Company policy and procedures;

Ability to make quick decisions when receiving, analyzing, resolving and processing/responding to inquiries and customer escalated complaints and billing issues to completion by phone, email or walk-in;

Review and maintain documentation relating to customer records (i.e., leases, deeds, settlement documents, various form of identification);

Initiate communication to customers to adjust customer records and resolve account issues

Investigates customer identification and fraud claims/alerts. Documents and escalates as needed.

Respond / process customer inquiries related to the Automatic Name Change Program (ANCP) applications from property owners.

Initiate service work orders via Billing System

Validate customer identity via public information provider;

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

2-4 years of Customer Service experience

Experience with SAP or similar

Good computer skills and communication

Organized Experience within AP/AR field would be preferred

Utility experience preferred null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].