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We are seeking a Technical Business Analyst support to the G6 CAC Online Web Services (OWS) contract to deliver enterprise-wide OWS operations, maintenance, training, library development, and business process development in support of a disperse CONUS wide three-star command. Support to this contract includes Army data libraries and server services, SharePoint Online and web services on all enclaves to include development of custom enterprise SharePoint .Net applications, Power Platform development, Office applications, Adobe forms, Dashboard and report development, application integration, web design, web staging, web maintenance, web collaboration services, and maintenance of public web collaboration services. The successful candidate for this position will work as part of a team that manages, operates, sustains, automates, and provides advanced IT services to ensure CAC OWS is available 24 hours per day, seven days per week except for agreed upon periods of downtime for maintenance or upgrade during non-business hours.

Essential Duties and Responsibilities

+ Requirements Collection and Evaluation: Gathering and documenting detailed business requirements from stakeholders, including functional and non-functional requirements.

+ Data Collection and Analysis: Analyzing data from various sources to identify trends, patterns, and insights that inform business decisions and workflow enhancements.

+ Process Enhancement and Modeling: Mapping out current business processes and identifying inefficiencies, bottlenecks, and redundancies to develop solutions that align with business objectives.

+ Stakeholder Management and Communication: In conjunction with the project lead, facilitating communication between business and IT teams to ensure alignment and manage expectations throughout a project.

+ Solution Implementation and Testing: Overseeing the implementation of approved process improvements or new systems, including creating test plans and coordinating User Acceptance Testing (UAT).

+ Gap Analysis: Comparing current business practices and systems with the desired future state to identify areas for improvement and develop a roadmap for closing the gaps.

+ Risk Management: Working with the project lead to identify and mitigate potential risks associated with proposed changes, such as operational disruption or technical feasibility, and creating contingency plans.

+ Creating Functional Specifications: Drafting detailed descriptions of system functionality, expected outcomes, and technical requirements to guide developers and IT teams.

+ Continuous Improvement: Monitoring implemented solutions, gathering feedback, and identifying areas for further optimization to adapt to changing market conditions and customer needs.

+ Change Management Facilitation: Guiding organizations through transitions by addressing resistance to change, fostering understanding, and minimizing disruption.

Essential skills and qualifications

+ Analytical Skills: The ability to analyze data, processes, and systems to identify problems and opportunities, and develop practical solutions.

+ Communication Skills: Excellent verbal and written communication skills to effectively liaise with stakeholders, translate technical requirements, and present findings clearly.

+ Technical Proficiency: Familiarity with data analysis tools (e.g., Excel, SQL, Tableau, Power BI), process modeling tools (e.g., Visio), and SharePoint Online

+ Problem-Solving Skills: Aptitude for developing innovative solutions to operational challenges and adapting to unexpected developments and changes.

+ Stakeholder Management: Ability to build relationships, manage expectations, and facilitate effective collaboration between diverse teams and individuals.

+ Documentation Skills: Proficiency in creating clear and well-structured documentation, such as business requirement documents (BRDs), functional specifications, and process flows.

+ Business Acumen: A strong understanding of business principles, operations, and industry trends to align analysis with organizational goals.

+ Adaptability: Flexibility to adjust strategies, approaches, and methods in response to changing business environments and project needs.

Required Qualifications:

+ Bachelor's degree or equivalent experience

+ DoD 8570.1M IAT Level I (CE- MCP)

+ AR 25-2 IT Level III

+ Three years practical experience in providing functional and technical process/business analysis.

+ Proficient in the use of MS Office products

+ Ability to work with minimal supervision

+ Able to meet all requirements to be issued a Common Access Card (CAC) as set forth on the Defense Human Resource Activity website titled, “Getting Your Common Access Card (CAC),” http://www.cac.mil/common-access-card/getting-your-cac/ (accessed 13 May 2013)

+ United States Citizenship

Desired Qualifications:

+ Master’s Degree

+ Educated or five years practical experience in developing functional and technical business requirements, documentation, and other related tasks.

+ Educated or five years practical experience with current and older versions of Adobe Creative Suite, Microsoft Office 365, and SharePoint Online

+ Knowledge and experience in refining the requirements for information technologies to improve business process and automation.

Perks & Benefits

We offer competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

About nFocus Solutions

nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.

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