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Job Description

The Senior Desktop Engineer will provide advanced, onsite IT support for specialized scientific applications used by USD faculty and students. Responsibilities include, but are not limited to:

Installing, deploying, and supporting scientific software (ArcGIS, MATLAB, SPSS, SolidWorks, Mastercam)

Providing Tier 2/3 technical support for software and associated hardware

Managing enterprise software deployments, license servers, and asset tracking tools

Troubleshooting complex desktop, OS, and network issues

Supporting Windows, Mac, Linux, iOS, and Android systems

Writing scripts to automate tasks and improve efficiency

Working with faculty to understand software needs and piloting new scientific software

Managing classroom and lab updates (hardware and software installs, maintenance)

Participating in campus-wide IT projects and rollouts

Documenting procedures, configurations, and solutions

Advising on security best practices, compliance, and system optimization

Collaborating closely with IT teams, faculty, and end users to ensure excellent customer service

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors degree in Computer Science/Information Systems, or 710 years of IT support experience (with 3+ years in system administration)

Experience installing and supporting scientific/engineering software (ArcGIS, MATLAB, SPSS, SolidWorks, Mastercam)

Strong knowledge of Windows, Mac, Linux, iOS, and Android OS

Intermediate networking concepts (IPv4, subnets, routing)

Familiarity with enterprise IT (Active Directory, LDAP, Firewalls, Kerberos, cloud computing)

Basic scripting skills (PowerShell, Bash, Python)

Tier 2+ Help Desk experience with major client/server applications

Strong troubleshooting skills (hardware, software, network)

Excellent interpersonal and communication skills Higher-Ed IT support experience

Certifications (MCSE, MCSM, ITIL)

Knowledge of ArcGIS Server, SQL Server, FlexLM licensing

HPC environment experience

Familiarity with JSON, Jupyter, R, basic Python

Knowledge of licensing models (node-locked, named user, concurrent)

AI/ML experience in education settings null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].