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On-Site Services Specialist** **Position Profile

The On-Site Services Specialist provides operational support in one or more of the following areas:

+ Operating duplicating and scanning equipment

+ Handling mail processing and postage application

+ Shipping and receiving products and supplies

+ Performing copier maintenance and first-call response

+ Supporting additional services such as bindery, quality control, housekeeping, file services, and call center tasks

**Reports to:** Site Manager, Site Supervisor, or Assistant Site Manager (depending on site configuration)

Key Responsibilities

+ Operate Microsoft Office and email systems

+ Perform basic scanning and copying tasks

+ Conduct daily inspections of convenience copiers and clear paper jams

+ Maintain records for management reports and supply inventories

+ Distribute office supplies, mail, and fax transmissions

+ Set up furniture and conference rooms

+ Perform fulfillment functions and calculate job charges

+ Respond to and coordinate service calls

+ Deliver completed jobs to designated locations

+ Maintain daily meter and service logs

+ Travel between customer buildings as needed

+ Answer customer inquiries regarding job status or feasibility

+ Keep copier areas neat and stocked

+ Handle shipping/receiving in a mailroom environment

+ Operate bindery and finishing equipment (e.g., shrink-wrap, paper cutter, stapler)

+ Perform document filing, purging, and archiving

+ Understand and utilize Ricoh Services Portfolio & Technology

+ Perform other duties as assigned

Qualifications

+ High school diploma, GED, or equivalent work experience

+ Preferred: Some experience in copy/print services

+ May require a valid driver’s license and auto insurance (per Ricoh policy)

+ Proficiency in Microsoft Office Suite

Knowledge, Skills, and Abilities

+ Technical aptitude with printers, copiers, and office equipment

+ Strong customer service and communication skills

+ Good organizational abilities

Working Conditions & Physical Demands

+ Office environment with standard lighting, ventilation, and noise levels

+ Requires physical activity: standing, walking, bending, lifting (up to 50 lbs)

+ Moderate dexterity and use of tools and office equipment

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.