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Overview

To serve as organizational change management and communications expert and provide leadership, mentoring, and direction to enterprise stakeholders, project managers and other key business leaders. Implement strategic organizational change management and communications objectives. Promote organizational communications objectives and facilitate discussions for successful implementation of high impact, large scale projects and strategic initiatives. Assist in leading expert tasks with complex analysis and significant impact.

Responsibilities

+ Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives

+ Develop, implement and maintain organizational change management model and methodology

+ Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management and stakeholder

+ Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes

+ Develop and lead actionable and targeted organizational change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans

+ Manage and direct organizational change management components of projects through the planning, analysis, design, implementation and transition phases

+ Lead business needs/impact assessment and alignment with organizational objectives

+ Evaluate and measures effectiveness of internal communications and training plans

+ Creates and manages measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of individual and organization-wide changes

+ Identify resistance and performance gaps to develop, recommend and implement corrective actions

+ Collaborate with Senior Executives and management to implement OCM and communications objectives

+ Facilitate meetings/groups of cross functional team members in the implementation of strategic activities and initiatives

+ Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis

+ Perform other related duties as assigned

Qualifications

+ Significant experience in implementing major components of large scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment

+ Extensive experience in managing projects from creation through execution and evaluation

+ Effective in exercising initiative, producing desired results and achieving objectives

+ Extensive Experience in working with all levels of staff, management, stakeholders, vendors

+ Broad and enterprise-wide view of the business and its relationships to Information Technology

+ Significant experience in leading, guiding and mentoring others

+ Advanced in presenting findings and conclusions clearly and concisely to stakeholders and management

+ Effective in the use of PCs and related software packages

+ Advanced research, analytical and problem solving skills

+ Expert skill in translating information and developing insights

+ Expert verbal and written communication skills

+ Bachelor's Degree in Business Administration, Computer Science or related field, or the equivalent combination of education, training or experience

+ Master's degree in Business Administration or related field or the equivalent combination of education, training or experience

Desired Qualifications

+ Knowledge of NFCU's functions, philosophy, operations and organizational objectives

+ Previous experience with technology organizations

+ Demonstrated experience doing business cases and cost analysis

+ Demonstrated thought leadership experience through applicable associations, authored whitepapers, or leading seminars

Hours: Monday - Friday, 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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