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Overview

To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration. To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget.

Responsibilities

+ Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management

+ Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans

+ Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations

+ Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback

+ Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals

+ Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.

+ Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training

+ Manage program budgets including risk and impact of changes to program plans

+ Identify and minimizes risks or constraints that would impact program deliverables

+ Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern, that may impede or impact other programs/projects/initiatives

+ Maintain/archive program documentation

+ Ensure program deliverables are met in accordance with expectations

+ Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements

+ Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions

+ Manage multiple, large, and highly complex programs

+ Serve on teams and task groups for programs or initiatives of significant impact within the business unit &/or across the organization

+ Ensure effective initiative management of programs from inception through implementation

+ Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures

+ Participate in developing, modifying and executing department policies, standards, and processes

+ Provides guidance on issues having department and/or organization-wide impact

+ Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities

+ Solves highly technical and complex problems

+ Perform other duties as assigned

Qualifications

+ Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans

+ Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment

+ Extensive experience in collaborating across organizational boundaries and building partnerships across various functions

+ Significant experience in leading, training, guiding and mentoring others

+ Extensive experience in working with leadership and management in diverse and complex operational environments

+ Expert project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

+ Expert planning, organizational and problem-solving skills

+ Expert skill identifying and analyzing business requirements and recommending solutions

+ Expert innovative thinking skills to solve problems and facilitate the decision-making process

+ Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences

+ Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

+ Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Desired Qualifications

+ Legal background as a Paralegal or Juris Doctor

+ Expert knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives

+ Knowledge of systems and software used at Navy Federal

+ Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

+ Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience

+ Project Management Professional (PMP), or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 25991