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Technical Services Manager – Equipment & Warranty

Are you a strategic leader who thrives at the intersection of technical operations, continuous improvement, and cross-functional collaboration?

If so, we’re looking for you.

This is a high-impact opportunity with a North American heavy equipment manufacturer that is expanding rapidly and investing in quality, customer support, and continuous improvement. You'll take ownership of a technical support and warranty function, guiding a skilled team while shaping the processes, metrics, and culture needed to raise the bar across the organization. This is a high-impact, strategically vital role in a fast-scaling equipment manufacturing business, with strong executive visibility and cross-functional influence.

Why This Role Is Different:

+ **Strategic Impact** : You’ll own the transformation of a support function — evolving it from reactive to proactive, tactical to strategic.

+ **Cross-Functional Visibility** : Collaborate with Engineering, Quality, Production, and Procurement to identify failure trends, lead resolution efforts, and improve customer experience.

+ **Team Leadership** : Guide, mentor, and coach a seasoned technical support and warranty team — helping them become more data-driven, structured, and customer-focused.

+ **Growth Opportunity** : Join a company in rapid expansion, with significant investments in new production programs and aftermarket development.

What You’ll Be Doing:

+ Lead a team of 6+ technical support agents, warranty engineer, and publications specialist

+ Define and implement KPIs and performance metrics for the support team (e.g., response time, first-call resolution, case escalation)

+ Analyze warranty and failure data to identify patterns and lead structured root cause and continuous improvement initiatives

+ Partner across departments to resolve recurring issues, improve product reliability, and drive vendor recovery efforts

+ Build and formalize processes for documentation, service bulletins, and field quality feedback

+ Drive customer satisfaction by ensuring fast, professional, and consistent technical support for the dealer network

What We’re Looking For:

+ Strategic thinker with a hands-on leadership style — not just managing escalations, but building systems and culture

+ Strong communicator who can influence across engineering, quality, procurement, and executive teams

+ Experienced people leader with a passion for mentoring and coaching

+ Background in diesel engines, hydraulics, or mechanical systems — someone who can speak the language of product and service

+ Highly analytical and process-driven — with project management skills and a continuous improvement mindset

Qualifications:

+ Bachelor’s degree (Mechanical or Industrial Engineering preferred)

+ 5+ years leading technical/product support, warranty, or field service operations

+ Experience with warranty systems, failure analysis, and vendor recovery

+ Familiarity with SAP Service Cloud or similar CRM/ticketing platform

+ Lean, Six Sigma, or other structured CI methodology preferred

Position Details:

+ **Work Location** : Milwaukee/Southeastern Wisconsin area (onsite required; hybrid may be considered after ramp-up)

+ **Travel** : 4–5 weeks per year (dealer visits, trade shows, team coordination)

+ **Compensation** : Up to $150K base + 12% bonus + relocation package

+ **Benefits** : Full health package, 401(k), PTO, paid holidays, training/development programs

Ready to Lead with Purpose?

If you're looking for a career-defining opportunity where your technical knowledge, leadership, and strategic mindset will directly impact customer satisfaction and product reliability — this is it!

_Please note all resumes and candidate information submitted are kept in the strictest confidence. No resume will be released without the candidate's prior permission._

**_About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson_** WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.