"Alerted.org

Job Description :

Role - Desktop Support Manager

Type - Initial few months will be in office 5 days a week then can move to 3 days in office

Location - NYC - 1211 6th Avenue

The Desktop Support Manager will play a critical role in organizing and integrating the NewsTech shared technology services model across several News Corp business units including, NewsUK, Dow Jones, HarperCollins, OPIS, Sun, and Storyful.

The individual in this position will be responsible for developing and managing a best-in-class IT Support function - ensuring that a premium level of technical support and customer service is provided across the organization. This individual will also be responsible for measuring and reporting against predefined

Service level agreements (SLAs) and Key Performance Indicators (KPIs).

Responsibilities

• Lead and motivate Support Technicians located in TNB to ensure that the overall output and quality

of service meets business requirements and aligns with pre-defined SLAs

• Manage and coordinate urgent and complicated support issues

• Lead optimization efforts, service integration and service improvement across business units

• Act as the escalation point for all Business critical requests and incidents

• Train, coach and mentor local Support Technicians including career development

• Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed

• Continually analyze support calls to ensure quality of service

• Oversee the executive support function and strategy

• Develop and maintain procedural documentation to be leveraged by Service Desk and Support

Teams

• Manage the TNB Opex and Capex expenditure in lockstep with the Regional Manager

• Oversee all process improvements, audit preparation and documentation practices

• Build and maintain a solid working relationship with key stakeholders

• Vendor relationship management where appropriate

• Manage the Hardware Supply Chain and asset management

Qualifications

• 4 year Bachelor's degree in a business or technical major, or related field or equivalent experience

• 8+ years experience working as a technical leader within a large matrixed organization - media focus preferred but not essential.

• Strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner

• Excellent communications skills including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders

• Customer-oriented and driven

• Quantitative analysis skills, including Excel

• Self-starter and ability to operate in an unstructured environment

• An ability to work to tight deadlines and within constraints

Job Category:

Pay Range: 85,000 - 115,000 + Bonus

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.