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Description

Would you like to be part of a team that is redefining the Customer Experience industry? Amazon Web Services (AWS) is looking for an experienced candidate to work with our largest Global Systems Integrator (GSI) to lead their Amazon Connect, contact center and customer support practices and service delivery on AWS. As a Senior Partner Development Manager you will have an exciting opportunity to build and lead a team of Partner Development Managers (PDMs) responsible for go-to-market for Accenture’s Advanced Customer Experience (ACE+) on AWS solution.

In this highly visible role the Senior Partner Development Manager will be responsible for a network of GSI executive relationships to deliver on a global initiative with visibility to AWS executive leadership. The role will require working across AWS products and services teams and the GSI partner to identify and provide guidance on areas for improvements that directly contributed to the growth of partner practice revenue in the customer experience/customer service pursuits.

The ideal candidate will have both a business background that enables them to engage at the CXO level, as well as a sales background that enables them to manage joint GTM efforts and to easily interact with enterprise customers and sales executives. While business oriented, the position requires a strong domain knowledge and the candidate will have a detailed understanding of leveraging cloud technologies to drive customer support innovations with AWS services such as Amazon Connect. Amazon Connect is a Cloud Contact Center as a Service (CCaaS) offering that was launched by Amazon 4 years ago and has been met with strong customer interest and adoption across all geographies and multiple vertical industry segments.

You should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. A track record of helping establish new business via focused incubation mechanisms and then broad partnerships is also important for this role.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities

- Lead a team of Partner Development Managers (PDMs)to develop Customer Experience solutions that consist of AWS services, plus ISV solutions and package them with SI professional and managed services.

- Work with a GSI partners to define and execute, or refine existing joint sales and go to market (GTM) programs to ensure maximum customer relevance and channel success

- Work with a GSI partners to be an expert Amazon Connect and GTM resource, who can relentlessly evangelize key messages and new service features to all constituents/stakeholders within the GSIs

- Engage, train, and standardize sales motions across the GSI’s field sales organization, channels and end customers to create and drive revenue opportunities for AWS

- Broker and oversee dialogs between assigned GSI partners and the Amazon Connect GTM and Service Teams to drive and maintain highly constructive working relationships

- Take ownership of and report upon a global initiative with visibility to AWS executive leadership

Position may be located in New York City, NY; Arlington, VA; Chicago, IL; San Francisco, CA; Palo Alto, CA; Santa Clara, CA; Seattle, WA; Austin, TX; Dallas, TX; Houston, TX; Atlanta, GA; Boston, MA; Phoenix, AZ; and others. Up to 25% travel, post Covid-19 restrictions.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve

Basic Qualifications

- 5+ years of developing, negotiating and executing business agreements experience

- 5+ years of professional or military experience

- Bachelor's degree

- Experience developing strategies that influence leadership decisions at the organizational level

- 5+ years experience working with contact center technology or Amazon Connect

Preferred Qualifications

- Experience interpreting data and making business recommendations

- Experience identifying, negotiating, and executing complex legal agreements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.