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Description

Are you inspired by innovation? Do you thrive in fast-paced environments where change management plays a critical role in driving operational success? Do you enjoy solving complex problems and ensuring smooth transitions in robotics and automation systems? If so, you’ll fit right in at Amazon Robotics.

We are a global team of problem-solvers working to apply advances in robotics and software to real-world challenges that transform customer experiences worldwide. We invent new improvements daily, and we will provide the tools and support to help you innovate, collaborate, and make an impact.

As an Integration & Change Engineer, you will be responsible for managing system configurations, service integrations, and change deployments across Amazon installations globally, using our advanced mobile robotics platform. You will own and drive fleet change management and software retrofit initiatives, improving the performance, reliability, and safety of Amazon’s robotics and automation systems. Your primary focus will be on coordinating and executing system changes in live operational environments, ensuring seamless integration with minimal disruption.

Please note: This is a full-time, on-site role in Westborough MA or Austin TX that requires you to work from our corporate office on a Sunday through Thursday (9 AM - 5 PM EST) schedule, with the flexibility to work remotely on weekend days.

Key job responsibilities

Key job responsibilities

* Own and execute change management processes for Amazon Robotics systems, including system configurations, software rollouts, and integration updates.

* Plan, coordinate, and implement change requests for robotics systems across multiple Amazon sites, ensuring smooth transitions and minimal operational impact.

* Assess risks and propose mitigation plans to prevent disruptions in system performance during system changes, upgrades and enhancements.

* Monitor change queues, execute changes, and respond to issues within defined SLAs, ensuring compliance with change control procedures.

* Work closely with cross-functional teams (Software, Retrofit, Hardware, Deployment Engineers) on various internal deployments, systems integrations and retrofits.

* Collect and analyze Voice of the Customer (VOC) feedback from site teams to continuously improve change implementation strategies.

* Serve as a subject matter expert in change management and systems integration, providing guidance and escalation support for critical change-related issues.

Basic Qualifications

- Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.

- 2+ years of experience in change management, system integration, robotics, automation QA or relevant technical field

- Understanding of change control processes and best practices.

- Experience working with Linux environments and AWS-based systems.

- Ability to analyze and troubleshoot system changes in a fast-paced operational environment.

- Excellent communication and stakeholder management skills, with a proactive approach to problem-solving.

Preferred Qualifications

- Knowledge of ITIL change management frameworks and best practices.

- Familiarity with scripting languages (Python, Bash, or similar) to automate tasks and streamline operations.

- Certifications in AWS

- Proven track record of continuous improvement initiatives that enhance system performance and team efficiency.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.