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Description

The Americas DSP organization partners with entrepreneurial individuals who manage their own delivery businesses (DSPs) across the US, Canada, Brazil, and Mexico. We are looking for a Senior Program Manager who will lead the integration and launch of programs to our Delivery Service Partners (DSPs) and their Delivery Associates (DAs).

At Amazon, we're working to be the most customer-centric company on earth - including how we fulfill and deliver customer orders. Amazon is continually striving to innovate and provide a best-in-class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. This includes the DSP program. Amazon is growing its network of DSPs who own and operate successful package delivery businesses. This individual will play an integral role in helping Amazon ensure the success of the DSP network by partnering with multiple program teams such as Last Mile Tech and DSP Product & Strategy who are launching programs, products, and processes to DSPs.

DSP Change management (CM) is a systematic approach to deal with transition or transformation of processes, products and/or technologies. CM assesses how changes impact Delivery Service Partners (DSPs), Delivery Associates (DAs), existing systems, and Amazon teams, and utilizes control mechanisms to ensure change risks are mitigated, stakeholders are aligned with changes, and teams are ready to execute actions needed for a smooth launch. Involving all Partner stakeholders early in the CM process allows proactive addressing of concerns.

The role will partner closely with a broad set of stakeholders to operationalize multiple high-profile, high-impact business initiatives. The candidate must be able to manage multiple large-scale, cross-functional projects, outline key milestones, and ensure deliverables are met. This role also requires communicating to senior management on program status, risks, and mitigation recommendations.

This is not an operations role. However, it may involve occasional travel to Delivery Stations to engage with DSPs and gather feedback on upcoming or recent changes.

Key job responsibilities

• Lead Program Execution: Drive value-added programs such as DSP/DA Tech initiatives and fleet-related efforts by translating business goals into structured launch plans. Manage implementation across large, cross-functional stakeholder groups, ensuring alignment with business requirements.

• Operationalize Change: Own and manage end-to-end change management workflows, including intake, impact assessment, stakeholder alignment, approvals, and communication, ensuring operational readiness and risk mitigation.

• Scale Mechanisms: Build, scale, and iterate tools, services, and processes to support Amazon’s growing operational complexity and geographic expansion, while maintaining a high bar for customer and Delivery Service Partner (DSP) experience.

• Risk & Issue Management: Proactively identify, assess, and mitigate risks; resolve critical issues; manage escalations; and recommend tradeoffs or corrective actions to keep initiatives on track.

• Program Ownership: Oversee multiple concurrent, high-impact change initiatives, driving timely execution and ensuring cross-team accountability.

• Stakeholder Engagement & Communication: Partner with communications team to develop clear, targeted communication artifacts (e.g., program announcements, FAQs, resource guides) for internal and external stakeholders. Act as the central coordination point between launching teams and impacted business, tech, and ops stakeholders across Last Mile and beyond.

• Customer Obsession: Relentlessly advocate for DSPs and delivery drivers,

Basic Qualifications

- Bachelor's degree

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Proven track record of managing complex, cross-functional initiatives with competing priorities.Exceptional written and verbal communication skills.

- Strong analytical and problem-solving abilities, with keen attention to detail.

- Demonstrated ability to influence without authority.

Preferred Qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Formal certification in Change Management (e.g., Prosci, ACMP) or PMP.

- Prior experience in operations or logistics

- Ability to operate at both a strategic and tactical level.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.