"Alerted.org

Description

We are looking for an experienced fraud investigator with strong analytical skills to become a member of our investigations team. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The BRP team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction.

Summary of Responsibilities:

Sr. Escalation Specialists rely on judgment to plan and accomplish goals with nearly all decisions expected to be made independently with a high degree of accuracy and attention to detail. Individual problem-solving and analytical skills are used to authenticate customer behavior and transactions on Amazon accounts. Sr. Escalation specialists are expert communicators and problem solvers obsessed with customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and are champions for proactive improvements. Sr. Escalation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve customer experience.

Ideal candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. This highly visible role includes serving as a subject matter expert and managing the relationship between various business teams to deliver detailed write-ups for executive leadership team. This role includes taking the initiative in researching root causes and suggesting process improvements.

Basic Qualifications

• Bachelor's degree, preferably in an analytical field or an equivalent of minimum five years’ industry experience in risk management and fraud investigations space performing in-depth research and analysis.

• Current experience in investigations processes and policies. Knowledge of CTPS investigation process is mandatory for this role.

• Strong written and verbal communication skills.

• Ability to be adaptable and flexible in responding to deadlines.

• Be able to leverage knowledge across several functional areas and help resolve recurring customer issues.

• Demonstrated ability to self-manage and prioritize tasks and objectives.

• Ability to create and manage relationships with members of other business teams to foster collaboration and team work.

• Ability to research complex use cases that involves multiple customer contacts, determining the root cause(s) for the issue and ability to track resolution of process improvement initiatives owned by other teams as a result of recommendations.

• Experience in e-commerce/on-line companies in fraud/risk control functions.

• Ability to work effectively in a multi-task, high volume environment.

• Flexibility to work various shifts, including working weekends or alternative start-end times, and overtime hours as per business requirement.

Preferred Qualifications

• Proven ability to interact with senior and corporate leadership

• Ability to use data and analytics to make informed decisions

• Proficiency in multiple international languages.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,000/year in our lowest geographic market up to $70,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.