• Regional Q&B Mgr, RME Continuous Improvement

    Amazon (Nashville, TN)


    Description

    Quality & Benchmark Manager - Amazon RME

    Amazon needs a results-driven Quality & Benchmark Manager to build and implement quality systems for Reliability & Maintenance Engineering (RME). This leader will guide field teams in creating effective decision-making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year.

    Key Responsibilities:

    • Create a risk-based system to help site leaders prioritize work based on asset failure probability

    • Collaborate with central reliability and RAPA (Risk Assessment and Preventive Action) teams to develop tracking tools and automation for new audit processes

    • Create standardized RME procedures for maintenance quality, timing, and structure across all sites

    • Conduct maintenance audits and analyze compliance with best practices

    • Partner with Amazon teams and external providers to establish strategic maintenance quality goals

    • Set and maintain company-wide standards for quality initiative implementation

    • Verify new Preventive Maintenance (PM) processes meet safety and effectiveness requirements

    • Design efficient quality management systems that optimize resources and timelines

    • Address gaps between regions and teams to improve service delivery

    • Drive consensus on quality priorities and approaches across teams

    • Serve as quality engineering expert within high-performing RME team

    Strategic Planning & Travel:

    • Shape RME Quality's 3-5 year vision and roadmap

    • Establish effective team dynamics and innovative testing programs

    • Enhance maintenance procedure quality standards

    • Required domestic travel up to 80%

    Basic Qualifications

    - Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering or or 2+ years of Amazon (blue badge/FTE) experience

     

    - 5+ years of experience as a Reliability Program Manager or equivalent

     

    - 5+ years of Microsoft Office products and applications experience

     

    - Ability to travel up to 80%

    Preferred Qualifications

    - Experience using CMMS systems and reporting

     

    - Understanding of Lean Manufacturing tools such as: 5S, 5Y, FMEA, PDCA, Value Stream Mapping, DMAIC, Run Charts, Pareto Analysis

     

    - Strong communication and presentation/facilitation skills

     

    - Strong analytical skills to deep dive into data

     

    - Ability to turn complex compliance requirements into scalable processes

     

    - Strong organizational skills

     

    - Ability to align, motivate and lead a team including creating accountability

     

    - Prefer experience managing teams in an industrial environment containing conveyance, process control and powered trucks

     

    - Demonstrated communication skills written and verbal including negotiation and conflict resolution

     

    - Ability to lead others in a technical role and interact with all levels of management

     

    - Reasoning, analytical and problem solving skills

     

    - Ability to train others with lesser skills

     

    - Ability to interpret and understand policies and procedures and relate them to others.

     

    - Field service engineering experience

    - Experience supporting a wide range of different conveyors and sortation systems

    - Ability to develop and maintain a partnership and communicate effectively, both in writing and verbally with Safety, Operations, Engineering, Sr. Management, peers, contractors and vendors

     

    - Ability to multitask and prioritize many different projects

     

    - Six Sigma certification from accredited program

     

    - Root Cause Analysis formal training and facilitation experience

     

    - PMP certification

     

    - Experience with Electrical and electronic principles

     

    - Experience with Blueprint and electrical schematic reading

     

    - Experience in usage of CMMS programs in support of RCA projects

     

    - Experience with Preventive maintenance procedures, Industrial electrical, Industrial controls, and Industrial electronics & robotics

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.