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Senior Library Technology Service Specialist

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Senior Library Technology Service Specialist

Salary

$1,754.54 - $1,935.64 Biweekly

Location

Various

Job Type

Full Time

Job Number

36790

Department

Houston Public Library

Opening Date

07/17/2025

Closing Date

7/23/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

PN#36790

Division: Digital Strategies

Section: TECHLink

Reporting Location: Various

Workdays & Hours: MONDAY – SUNDAY 8:00 AM – 8:00 PM*

*Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:

The Houston Public Library seeks an energetic, customer service oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base as the Senior Library Technology Specialist at a TECHLink location. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.

The Senior Library Technology Service Specialist will:

+ Serve as the assistant manager to lead the daily activities of staff and volunteers;

+ One-on-one or in small groups, assists with 3D printing, laser cutting, digitization, scanning, custom embroidery, robotics, virtual reality headsets and digital artistry.

+ Guides customers in video production activities including recording and editing video; using green screen technology and teleprompters; and multiple microphone setups.

+ Assists customers in music production, recording vocals, live and virtual instruments, mixing and editing digital audio, and creating streaming media content.

+ Develops and conducts group workshops on various technologies and maker space devices.

+ Facilitates workshops on using Microsoft Products (Excel, PowerPoint, MS Word), Adobe applications (Photoshop, Premiere, Dreamweaver), digital animation, creating multimedia presentations, music and video production.

+ Conducts outreach to neighborhood institutions and organizations as needed; examples are neighborhood civic clubs and elementary schools and community colleges.

+ Troubleshoots equipment and computer problems; attempts solutions before escalating to Desktop Support team or for manufacturer or third-party repair.

+ Installs software upgrades and new technology hardware at their respective location.

+ Gathers or collects data to generate reports, activity logs, and related utilization information.

+ Evening and Saturday hours as needed to ensure adequate coverage for service operations.

+ Perform other duties as assigned

Applicants are encouraged to submit a Cover Letter and Resume when applying.

WORKING CONDITIONS

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED

EXPERIENCE REQUIREMENTS

Three (3) years customer service experience working in an environment providing or supporting technology services.

LICENSE REQUIREMENTS

A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).

PREFERENCES

Experience providing programming and services in a library setting.

+ Proficient computer skills working with both hardware and software;

+ Experience working with people of diverse backgrounds;

+ Ability to communicate effectively orally and in writing;

+ Strong interpersonal skills and the ability to collaborate with others;

+ Experience working with children and families; and

+ To better serve our diverse communities, fluency in a foreign language is highly preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the

Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.

If you need special services or accommodations, 832-393-4897 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a current Houston Public Library employee?

+ Yes

+ No

03

Please indicate your level of education and verifiable related work experience.

+ High School Diploma/GED

+ Associate Degree

+ Bachelor Degree

+ None of the above apply to me.

04

Please indicated your level of customer service experience in an environment with user focused technologies.

+ Less than 2 years of experience

+ 2 years to less than 3 years of experience

+ 3 year to less than 4 years of experience

+ More than 4 years of experience

+ I have no experience

05

Describe your experience working in a customer service setting including the user focused technologies. (If you do not have any experience, please put N/A).

06

Do you have experience with any of the user focused technologies? (select all that apply)

+ 3-D Printing and 3-D Scanning

+ Embroidery Machines

+ Laser cutters

+ Video production

+ Music production

+ Digital Artistry

07

Describe your experience with teaching technology. If you have none, please put N/A.

08

Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.

+ Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)

+ Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

+ Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

+ No Experience

09

Describe your experience leading staff and volunteers or project management. If you have none, please put N/A.

10

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

+ Spanish

+ Chinese

+ Vietnamese

+ Arabic

+ French

+ Other languages

+ I am not bilingual

Required Question