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Description

We are seeking a highly motivated and experienced Technical Program Manager (TPM) for the Global Safety & Support PMO to drive complex, cross-functional technical programs focused on ensuring operational excellence for our customers. This role requires strong program management expertise, technical depth, and the ability to influence across a broad range of teams and stakeholders.

As a TPM in this space, you will be responsible for planning and executing large-scale, critical programs that impact global safety and support initiatives, risk detection and quantification frameworks, and customer support experiences. These programs will touch multiple teams, including Core Engineering, Product, RME, and Operations. Given the highly visible nature of this work, you will regularly interface with senior leadership and executive stakeholders, ensuring that strategic objectives are met while maintaining the highest standards.

Key job responsibilities

Lead Cross-Functional Programs: Drive the planning, execution, and delivery of high-impact technical programs related to the support space.

Strategic Roadmap Execution: Work closely with product and engineering leaders to define technical requirements for our support solutions.

Technical Coordination & Problem Solving: Collaborate cross-functionally to design scalable solutions, mitigate risks, and deliver results.

Stakeholder Engagement: Act as the primary point of contact for multiple stakeholders, ensuring alignment on program objectives and execution.

Data-Driven Decision Making: Leverage data insights and analytics to measure the effectiveness of GSS initiatives, identify areas for improvement, and drive continuous optimization.

Risk Management & Compliance: Anticipate risks, develop mitigation strategies.

Executive Reporting & Communication: Provide regular updates to senior leadership, distilling complex technical issues into clear, actionable insights and recommendations.

Process Optimization: Continuously improve program management frameworks, tooling, and best practices to enhance execution efficiency and cross-team collaboration.

Basic Qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.