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Description

Amazon is building the next generation software, hardware, and processes that will run the global network of fulfillment centers that move many millions of units of inventory, and ensure that customers get what they want when we promise. We do this by building automated solutions to handle things that technology does well, while relying on people to handle things that humans do well. We are constantly innovating in the ways we are automating and accelerating the delivery of products and packages which includes building custom hardware and applying robotics, autonomy, supply chain optimization, machine learning, manipulation, image processing, and real-time data processing using distributed systems.

Amazon Robotics is seeking an experienced and solutions-oriented Program Manager to join our Technology Deployment Content Capture, Generation, and Deployment (CCGD) organization. In this high-impact role, you will be responsible for driving the development and maintenance of comprehensive deployment playbooks that are critical to scaling Amazon Robotics technologies across our global operations, as well as owning training and tooling strategies for NPI technologies, to allow scalability of robotics solutions across the Network.

Key job responsibilities

- Lead the creation and continuous improvement of deployment playbooks for Amazon Robotics technology programs

- Complex stakeholder management: Collaborate cross-functionally with diverse teams, including Product Launch, IT, Systems Integration, Retrofit Readiness, Strategy and Operations, Robotics Deployment Engineering, Deployment Modeling, and more

- Own Third Party and Blue Badge Training program strategy

- Own deployment tooling strategies for NPI technologies

- Incorporate lessons learned from alpha, beta, and general availability deployments to prevent recurring issues and optimize processes

- Track product changes and translate them into actionable learnings to enhance deployment efficiency

- Develop process engineering standards that promote the highest quality and lean principles for global technology deployments

- Assist in systems strategy development, defining metrics and reporting to ensure timely and accurate data collection

- Partner with leadership and Amazon Finance to quantify the value proposition of reduced deployment times, and develop white papers to justify new deployment strategies

A day in the life

As a part of this team you'll be involved with the evolution of brand-new Amazon Robotics technologies -- from prototype to global implementation on-site.

Witness the lifecycle of new robotics technological innovation and what it takes to improve deployments and get the technology up and running efficiently.

You'll collaborate and create the Playbook and standards for global deployments of exciting new technology solutions!

About the team

This is an exciting opportunity to make a significant impact on Amazon Robotics' global technology deployments. If you're passionate about driving operational excellence and scaling innovative solutions, we encourage you to apply.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.