• Help Desk Analyst III

    Robert Half Technology (Los Angeles, CA)


    Description We are looking for an experienced Help Desk Analyst III to join our team in Los Angeles, California. In this role, you will provide comprehensive IT support to ensure seamless technology operations across the firm. Your expertise will contribute to maintaining high standards of service, troubleshooting technical issues, and optimizing system functionality.

    Responsibilities:

    • Prepare and deploy desktop and laptop systems, including imaging, configuration, testing, and quality assurance.

    • Install, configure, and resolve issues related to hardware, software, operating systems, and networking components.

    • Deliver effective troubleshooting for wireless and wired network systems, communication tools, and telecom devices.

    • Collaborate with external vendors and service providers to address technical concerns, coordinate repairs, and request solutions.

    • Participate in system rollouts and updates, offering input on the design, configuration, and deployment of operating systems, hardware, and applications.

    • Maintain accurate records of equipment inventory, assignments, and retired devices.

    • Develop and update user-friendly documentation to assist staff with resolving common IT issues.

    • Provide after-hours and weekend support as part of a rotating on-call schedule. Requirements

    • At least 3 years of experience in IT support or help desk roles.

    • Proficiency with technologies such as Office 365 and Active Directory.

    • Strong knowledge of computer hardware and desktop systems.

    • Hands-on experience with deskside support and troubleshooting.

    • Familiarity with iManage and other enterprise systems.

    • Basic Security- Bit Locker, Crowdstrike

    • Ability to work collaboratively with team members and external partners.

    • Availability to participate in rotating on-call schedules for after-hours support.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .