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911 Radio System Engineer

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911 Radio System Engineer

Salary

$63,242.00 - $98,103.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Job Number

25-05517

Department

Emergency Communications (911)

Opening Date

07/17/2025

Closing Date

Continuous

+ Description

+ Benefits

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $63,516 - $ 76,219

Hours: Monday - Friday 7:00am - 4:00 pm

The Durham Emergency Communications Center (http://durhamnc.gov/435/Emergency-Communications) works to provide City and County residents the fastest, most-efficient emergency call response possible while ensuring the safety of our police, fire and emergency medical services responders. Our state-of-the art center was the first, and currently one of only three, in the nation to hold both emergency medical dispatch accreditation from the Commission for Accreditation of Law Enforcement Agencies and Project 33 agency training program certification from APCO International. We’re constantly finding ways to improve the quality of assistance we provide to the community, knowing service is our one and only product. If innovating and serving in a fast-paced environment are for you, bring your talent and skills to Durham!

Devoted to providing technical support, administration, and maintenance of a department’s technology systems and equipment, including user support, data management and data extraction/analysis. Provide complex and advanced paraprofessional technology support work.

Responsible for coordinating transactions and processes at the highest level of standard operating tasks, including providing direction to lower level staff in the execution of operational tasks and review and verification of work. Provide data, systems, and hardware/software support for a department’s systems.

Duties/Responsibilities

+ Provides data, systems, hardware, and/or software support for a City department; work involves managing specialized databases and systems including creating, maintaining, and updating scripts, creating maps and maintaining map layers, and digitizing, extracting, editing, and updating data; installs software patches and upgrades; tests and troubleshoots system, server, database, and/or equipment issues; processes calls; and responds to data and/or user requests.

+ Prepares, maintains, reviews, and/or submits technical, project, and other reports, records, user guides, and other documents; reviews contracts, agreements, permits, engineering drawings and plans; updates and maintains databases and online systems; compiles queries, and reconciles data; reviews work for accuracy, completeness and compliance with specifications, requirements, regulations, policies, and procedures.

+ Coordinates with City departments, and/or external agencies; provides technical assistance at formal meetings; assists with planning and process improvements; and may conduct training, as assigned.

+ Responsible for the daily operation of the City of Durham 800 MHz P25 Trunked Radio System and other assigned electronic systems which facilitate public safety and local government communications.

+ Provide troubleshooting, repair, and preventative maintenance of software and hardware including system controller servers, routers, switches, transmitters, receivers, channel banks, and microwave equipment.

+ Coordinate with vendors regarding system upgrades and maintenance contracts. Perform inspections to ensure compliance with Federal Communications Commission, Federal Aviation Administration, and Occupational Safety and Health Administration regulations.

+ Provide emergency on-call radio service on a rotating schedule for after-hours support.

Minimum Qualifications & Experience

+ Associate’s degree or equivalent in computer science, information technology, or directly related field,

+ Three years of related technology support experience

Additional Preferred Skills

+ General Radio Operators License is preferred.

+ Prior Information Technology (IT) experience preferred

+ Experience with an 800 MHz radios system preferred

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

How many years of related experience do you have in technology support?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 3 years of related experience

+ 3 years but less than 7 years of related experience

+ 7 or more years of related experience

05

Do you have a ground radio operators license?

+ Yes

+ No

06

Describe your experience with emergency communications maintenance? If no experience in this area please put N/A

07

Do you have experience maintaining an 800 MHz radio system?

+ Yes

+ No

08

Please briefly describe/explain your experience maintaining an 800 MHz radio system:

09

Do you have experience in IT?

+ Yes

+ No

10

Please detail your IT experience?

11

Do you have experience maintaining microwave backhaul systems?

+ Yes

+ No

12

Please briefly describe your describe/experience maintaining microwave backhaul systems:

Required Question