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A Receptionist/Patient Scheduler position in Newark, NJ is now available through Adecco Medical and Science. This is a heavy patient-centered role in a call center environment, with a moderate to noisy office environment. The primary purpose of the Receptionist/Patient Scheduler position is to act as a receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties. This is a temp-hire position starting in July 2025. The hours are Monday-Friday from 8:00am-5:00pm. The hourly pay rate is $20.10/hr. (23.62/hr.)

Essential Duties and Responsibilities:

Service provided is patient centered.

Acts as a receptionist answering a high volume of incoming and in-house calls for Ambulatory Care.

Services practices in a timely manner and in accordance with departmental policy; enters data into electronic scheduling system as applicable.

Responds to callers needs in a professional, service - oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.

Answers callers' questions, as well as obtaining full understanding of what information assistance is being requested, in order to triage request accurately or assign call to the appropriate designated individuals/ supervisor within the relevant department for resolution.

Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.

Responds to caller's query/ problem in a detailed and accurate manner, within assigned level of authority and provides follow-up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues.

Schedules, reschedules, cancels, maintains, confirms and monitors appointments in accordance with departmental procedures and criteria of the practice.

Conducts appointment confirmation reminder telephone call.

Demonstrates effective interpersonal skills and excellence in service.

Communicates information accurately and timely to internal and external customers, Access Supervisor, Administrative Coordinator, Practice Management or designee.

Works effectively as a member of the Access Team.

Assures all information is correct and organized as per practice standards.

Performs and completes general office duties as requested or assigned.

Qualifications:

High school diploma/ GED or equivalent required.

One (1) year of clerical experience in a patient care environment preferred.

Basic computer knowledge is preferred.

Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position. Bi-Lingual preferred.

Why work for Adecco?

• Weekly Pay

• 401(k) Plan

• Skills Training

• Excellent medical, dental, and vision benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law, as well as Holiday pay upon meeting eligibility criteria. IMPORTANT: This job is being recruited for by Adecco’s Medical and Science division, not your local Adecco Branch Office.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws, and/or security clearance requirements, including, as applicable:

v The California Fair Chance Act

v Los Angeles City Fair Chance Ordinance

v Los Angeles County Fair Chance Ordinance for Employers

v San Francisco Fair Chance Ordinance

**Pay Details:** $20.10 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance