• Operations Coordinator

    Aston Carter (Eden Prairie, MN)


    Job Title: Operations CoordinatorJob Description

     

    As an Operations Coordinator, you will play a pivotal role in ensuring the quality and efficiency of logistics operations. You will execute tasks in line with company policies and standard operating procedures, contributing to the seamless flow of shipments and orders.

    Responsibilities

    + Create and activate orders and shipments, build and assign loads.

    + Schedule appointments and track and trace shipments.

    + Manage invoicing and update financial records.

    + Handle non-standardized activities related to carrier payments and T-cheks.

    + Reject and cancel orders, update and resolve events.

    + Book and bounce loads, execute load builder profiles.

    + Monitor task boards and assigned email accounts for customer and carrier requests.

    + Document events using SOPs and experience, following escalation procedures as needed.

    + Ensure accuracy of load data in systems according to standards.

    + Follow through on customer or carrier requests to ensure satisfaction.

    + Perform additional duties as assigned based on team or country-specific requirements.

    Essential Skills

    + High School diploma or GED.

    + Minimum 1 year of experience as an Associate Operations Coordinator.

    + Ability to work evenings and/or weekends.

    + Minimum two years’ experience in call center customer service or transportation/logistics.

    + Proficiency in Microsoft Office Suite.

    + Excellent communication, prioritization, and time management skills.

    + Attention to detail and system maintenance.

    Additional Skills & Qualifications

    + Bachelor’s degree from an accredited college or university.

    + Previous customer service experience in a call center or similar environment.

    + Values a diverse and inclusive work environment.

    Work Environment

    The work environment consists of an on-site open cubicle setup, equipped with sports centers on all TVs. Some roles offer remote or hybrid work options, promoting work-life balance. The company fosters a collaborative culture and diverse workforce, with a strong emphasis on inclusion and creativity.

    Pay and Benefits

    The pay range for this position is $20.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Eden Prairie,MN.

     

    Application Deadline

     

    This position is anticipated to close on Jul 31, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.