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Position Summary:

The Neighborhood Coordinator helps keep the neighborhood running smoothly and seamlessly by overseeing daily scheduling of staff shifts, communicating with household staff on the day’s events, and ensuring excellent customer services to residents, family, visitors and employees.

Hours Vary weekly Days and evening; Weekends and holidays are a must.

Qualifications & Education Required:

+ High school degree or GED required

+ BS in healthcare management or similar field preferred

+ Scheduling in health care experience preferred

+ Strong computer and communication skills

+ Desire to interact with residents and care for their needs

+ Willingness to embrace and exemplify St. John’s Brand Characteristics

Core Organizational Competencies:

+ St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards residents, families and colleagues.

+ Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others.

+ Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends.

+ Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities.

+ Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments.

+ Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides resident-driven care.

+ Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by resident or team and can be counted on to help or assist when needed. Responds in a timely manner.

+ Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor.

Position Competencies:

+ Technical competence in MS Word, excel, email, scheduling software, and EMR, Mail Mergers moderate computer skills needed

+ Excellent phone skills and communication skills with various people who have various needs

+ Clerical and organizational skills

+ Coordination and teamwork with other neighborhoods

Position Responsibilities:

+ Maintain daily oversight of the neighborhood staff schedule, ensure posting of daily staffing 7 days/week.

+ Manage open shifts through scheduling software and in coordination with other Neighborhood Coordinators, under the direction of the Nursing Administration Coordinator

+ Communicate staffing and scheduling needs to neighborhood nurses and shahbazim, continually reviewing and updating the neighborhood schedules.

+ Cover on-call for staffing and scheduling for the neighborhood or the facility, as assigned.

+ Process weekly payroll in preparation for Neighborhood Administrator approval

+ Be an active participant in the Small Homes philosophy.

+ Maintain records of staff inservice attendance if assigned to do so by the Neighborhood Administrator.

+ Prepare and/or distribute various data lists and documents as requested by the Neighborhood Administrator or Nursing Administration

+ Assist with hiring and supervision of nursing float staff.

+ Schedules nursing float staff; makes decisions on where they are needed and instructs them to go to that floor.

+ Monitors attendance and performance of nursing float staff, with assistance and oversight from ADON or DON.

+ Help with other duties as needed that support the Core Team to fulfill St John’s Brand Characteristics.

Physical Requirements:

+ Sits, stands, walks. Subject to frequent interruptions and multiple task management

Exposure to Conditions:

+ May be exposed to infection, odors and psycho-behavioral situations