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Job Description

This position will develop and lead community-focused initiatives that meaningfully and measurably advance corporate citizenship, BCBSNC brand, and BCBSNC business objectives in the Charlotte market. Responsible for developing strategic relationships and aligning targeted community centric initiatives with overall BCBSNC business objectives. Through integration with other internal partners, this person will develop, implement and monitor strategies for the success of BCBSNC business objectives and issues. A great deal of relationship management and community engagement will be expected to educate stakeholders on issues and create grassroots advocacy. This position works closely with Sales and Marketing, BCBSNC leadership, and other business focused divisions, as well as the BCBSNC Foundation and key businesses and community based organizations to develop and successfully implement projects/programs. Requires close working relationships with a vast network of local thought leaders and community stakeholders including Chambers, elected officials, economic development, businesses, non-profits, faith-based, and media contacts. This position will serve as the primary BCBSNC contact for Community Relations in the Charlotte/Mecklenburg county area.

What You’ll Do 

+ Build and implement strategic, community-focused initiatives that serve dually adjudicated and justice involved youth and advance Blue Cross NC’s brand and business objectives, member outreach, retention activities, and cultural sensitivity initiatives for health plans.

+ Strategies will include but are not limited to maximizing accessibility and quality health care for community members. Work to understand emerging issues regarding healthcare and carry out community investment.

+ Work between Blue Cross NC’s Medicaid Standard Plan, Healthy Blue, and the Children and Families Specialty Plan, Healthy Blue Care Together, to meet the needs of enrolled children, youth, families and caregivers.

+ Develop a comprehensive continuum of community-based services and resources appropriate to the individual needs of court-involved parents and families.

+ Serves as liaison between the Treatment Court, government agencies, and community providers

+ Work in close collaboration with Juvenile Justice case managers and community or contracted treatment providers.

+ Serve as an information source to the Judicial Bench, contract attorneys, and others on the Family Treatment Court process.

+ Update Family Treatment Court database on a frequent basis.

+ Complete case documentation as well as contact notes.

+ May be assigned the development, implementation, and management of special projects and/or various programmatic activities.

+ Manage policies and procedures, and oversee projects and program, ensuring deliverables and objects are met.

+ Establish an integrated service delivery system through collaborations with stakeholders and community partners, specifically substance abuse treatment providers.

+ Assist in developing community appropriate outreach and marketing materials that are representative of enrolled populations.

+ Provide education on a variety of court involved topics to improve relationship building, marketing strategies and product offerings.

+ Attending, supporting and hosting in-community events as appropriate.

+ This role requires the ability to travel and work non-traditional hours such as some evenings and weekends. As requested, you will obtain and prepare reports for court review and attend/participate in Treatment Court hearings.

What You Bring  

+ Bachelor's degree or advanced degree (where required)

+ 5+ years of experience in related field

+ In lieu of degree, 7+ years of experience in related field

What We Like 

+ The practices of NC Treatment Courts, Juvenile Court and child welfare

+ Principles of casework and case management

+ Administration and implementation of screening and assessment instruments

+ Coordinating resources and requirements of resource agencies and their representatives

+ Communicate effectively both verbally and in writing

+ Critically analyzing individuals and situations and making sound decisions

+ Apply the principles of case management

+ Interact and communicate with judicial officers as well as clients in a productive and effective manner

+ Knowledge of the court/judicial organizations in NC

+ Knowledge of the child welfare system, specifically in NC

+ Background in community engagement, program management, health equity and behavioral/mental health

What You’ll Get

+ The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community

+ Work-life balance, flexibility, and the autonomy to do great work

+ Medical, dental, and vision coverage along with numerous health and wellness programs

+ Parental leave and support plus adoption and surrogacy assistance

+ Career development programs and tuition reimbursement for continued education

+ 401k match including an annual company contribution

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

_*Based on annual corporate goal achievement and individual performance._

$98,092.00 - $156,947.00

Skills

Communication, Community Collaborations, Community Development, Community Outreach, Community Partnership Development, Crisis Management, Event Planning, Grant Writing, Grassroots Advocacy, Leadership, Marketing Goals, Public Affairs, Public Relations (PR), Public Speaking, Stakeholder Management, Strategic Relationships

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected] .

For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming