• Call-Center Pharmacy Technician

    Actalent (Lake Mary, FL)


    Job Title: Call-Center Pharmacy Technician

    Job Description

    We are seeking dedicated Registered Pharmacy Technicians to join our call-center team. In this role, you will handle a significant volume of inbound phone calls and perform essential tasks related to patient prescriptions. You will be responsible for receiving, reviewing, and verifying patients’ prescriptions, as well as preparing and scanning documents, verifying patient data, and entering prescription orders into the pharmacy data system.

    Responsibilities

    + Verify HIPAA information and maintain confidentiality when speaking to patients and providers.

    + Engage in active listening with callers, confirming or clarifying information and diffusing upset patients or providers as needed.

    + Work closely with pharmacists and pharmacy teams to ensure patient and provider needs are met in a timely fashion.

    + Coordinate with call center Hub programs as applicable.

    + Coordinate the order and enter prescriptions based on their degrees of urgency through the pharmacy processing system.

    + Maintain professionalism and document within processing systems based on policies and procedures.

    + Efficiently enter data and information into the pharmacy processing system.

    + Prioritize and organize work to meet agreed-upon deadlines.

    + Enter prescription orders into the pharmacy processing system accurately and efficiently.

    + Comply with applicable laws, regulations, and policies.

    Essential Skills

    + Data entry skills

    + Pharmacy technician license (Registered Pharmacy Technician, RPhT)

    + Strong computer skills, including proficiency in Microsoft Suite

    + Prescription knowledge

    + Customer service expertise

    + Experience in a call-center environment

    Additional Skills & Qualifications

    + 1-2 years of retail pharmacy work experience preferred

    + Experience with non-commercial pharmacy

    + Strong time management and organizational skills

    + Adaptability and flexibility

    + Efficient typing skills

    + High School Diploma or GED

    + Florida Board of Pharmacy Registered Pharmacy Technician license

    + Efficiency in using email programs, instant messaging communications, and all Microsoft Office programs

    + Ability to work in a high-paced environment with attention to detail

    + Ability to solve routine problems independently

    + Multitasking capabilities

    + Dexterity in navigating multiple computer programs

    Work Environment

    This position is onsite in Lake Mary, FL. You will be provided with necessary equipment, including a laptop and headset. The work schedule is Monday to Friday, with shifts potentially falling between 8 AM and 8 PM EST.

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Lake Mary,FL.

     

    Application Deadline

     

    This position is anticipated to close on Jul 31, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.