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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta site is looking for a new National Aerospace Customer Care Specialist to join our Air Logistics team.

You as National Air Logistics Aerospace Customer Care Specialist will be responsible for coordinating the transportation, handling and storage of specialized aircraft parts. You will be subject matter expert in these products, as well as the logistical requirements for handling. The role will help support the North America aerospace operations.

How you create impact

+ You will represent the USA AOG & Engine Desk to both internal and external customers

+ Handle general customer service inquiries related to tracking and tracing of AOG & Engine shipments

+ Prepare, handle, and process documentation for AOG & Engine moves

+ Maintain compliance with internal policies, external regulations, and customer requirements

+ Coordinate all aspects of pick-up and delivery, including initiation, rate quotation, status updates, and vendor invoice approval

+ Track and trace shipments, monitor vendor performance, and address and resolve service irregularities

+ Collaborate with company branches, gateways, and other offices under the direction of the AOG & Engine Desk Manager to deliver high-level service.

+ Create quotes for pricing teams and customers.

+ Maximize profitability on all files, maintaining cost consciousness.

+ Escalate unresolved issues or risks before they impact the company.

+ Assist in developing and implementing strategies for efficient air logistics operations.

+ Monitor and improve service performance metrics specific to aerospace logistics.

+ Provide specialized support for aerospace AOG & Engine industry-specific requirements and challenges.

+ Engage in continuous improvement initiatives to optimize air logistics processes for aerospace clients.

What we would like you to bring

+ Bachelor’s degree or diploma in Transportation, Logistics, Commerce, Business Administration, or a related field.

+ Minimum 2 years of experience in a similar role within the freight forwarding industry.

+ Minimum of 1+ year of hands-on experience handling the transportation of airplane engines or aircraft parts.

+ Dangerous Goods Certification is preferred.

+ Familiarity with SALOG and CargoWise systems is highly desirable.

+ Proficiency in Microsoft Office applications, particularly Word and Excel.

+ Strong understanding of domestic and international geography, including major countries, cities, and airport codes.

+ Excellent time management and organizational abilities.

+ Ability to thrive in a fast-paced environment with time-sensitive deadlines.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-SB1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.