• Service Coordinator

    Phoenix Home Care and Hospice (Joplin, MO)


    Service Coordinator

     

    Status: Full-Time | In-Office with Travel Required

     

    Department: Private Duty & Consumer Directed Services (CDS)

     

    Are you a highly organized, compassionate professional who thrives on helping others and keeping things running smoothly behind the scenes? Phoenix Home Care & Hospice is seeking a Service Coordinator to join our team! This role plays a vital part in supporting clients and caregivers within our Private Duty Care and Consumer Directed Services (CDS) programs.

     

    If you enjoy a fast-paced environment, value relationship-building, and are ready to make a real difference in your community, we encourage you to apply today.

    What You’ll Do:

    + Serve as a professional representative of Phoenix with clients, caregivers, and the community

    + Manage and process intake paperwork for new Private Duty Care clients

    + Coordinate start-of-care logistics in collaboration with the Care Coordinator

    + Support ongoing monthly case management duties for CDS

    + Assist with electronic visit verification (EVV) compliance and visit accuracy

    + Maintain up-to-date, clear, and accurate client records

    + Conduct frequent in-home visits with clients across multiple counties

    + Prepare and submit timely documentation and reports per policy guidelines

    + Participate in community outreach and marketing events and initiatives

    + Support general clerical tasks and assist with resolving client or caregiver concerns

    + Attend in-services, staff meetings, and quality assurance activities

    What You Bring:

    + Minimum age: 21 years

    + High school diploma or equivalent required

    + Supervisory experience preferred

    + Experience in an office setting required

    + Ability to work independently while staying organized and detail-oriented

    + Strong communication skills with the ability to conduct client interviews professionally

    + Ability to manage multiple tasks in a fast-paced environment

    + Previous home care experience is highly preferred

    Physical Requirements:

    + Frequent sitting, standing, walking, and manual dexterity

    + Occasional lifting up to 50 lbs and pushing/pulling over 100 lbs

    + Occasional reaching above shoulder level

    + Must be able to drive for business-related travel

     

    Why Join Phoenix?

     

    + A supportive, mission-driven culture focused on compassion and care

    + Opportunities for professional growth and development

    + Make a real impact in the lives of those we serve every day

    Our Mission

    At Phoenix Home Care & Hospice, we believe in offering New Beginnings to both our clients and our team. Our care is guided by Christ-like values of compassion, honesty, and patience, and our staff is the heart of everything we do.

     

    Apply today and join a team that truly cares.

     

    Phoenix Home Care & Hospice — where your work matters.