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Job Title:

Senior Sales Manager

Job Description

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,

adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Best Company Culture** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a Senior Sales Manager position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE:

+ Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

+ Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

+ Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

+ Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

+ Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

+ Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

+ Be a point of escalation for our clients and respond promptly to any issues

+ Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

+ Work with client contact on reporting and forecasting

+ Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

+ Work with client contact on reporting and forecasting

+ Coordinate team incentives and Sales Performance Incentive Funds

+ Partner and build business relationships with all partners to ensure customer expectations are met

YOUR QUALIFICATIONS

+ Must reside in Greenville, SC

+ 3+ years proven work experience in a sales role

+ A passion for customer experience and driving team results

+ Experience in operations and strategy building

+ Excellent Coaching history

+ A record of developing and retaining great employees

+ Experience maximizing revenue through best practices

+ Experience working with Salesforce.com or similar CRM

+ Experience finding solutions as a manager

+ Change Management skills

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

+ The base salary range for this position is $67,700 - $84,700plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

+ DailyPay enrollment option to access pay "early," when you want it

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ A modern, state-of-the-art office setting with advanced technologies and a great team

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

The deadline to apply to this role August 18th, 2025.

Location:

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

English (Required)

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .