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SUPERVISING PATIENT FINANCIAL SERVICES WORKER I

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SUPERVISING PATIENT FINANCIAL SERVICES WORKER I

Salary

$55,875.36 - $75,303.36 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

b9194B

Department

MENTAL HEALTH

Opening Date

07/17/2025

Closing Date

Continuous

+ Description

+ Benefits

+ Questions

Position/Program Information

WHEN TO APPLY:

We will be accepting online applications starting Tuesday July 22, 2025 from 08:00 AM (PT) – Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectantly once we have enough qualified applicants.

EXAM NUMBER:

b9194B

WHO MAY APPLY:

We welcome applications from everyone.

Essential Job Functions

Supervises a unit of Patient Financial Services Workers with responsibility for collecting data and entering patient information into the LEADER Replacement System (LRS), as well as other information systems.

Supervises a unit of patient access staff responsible for scheduling/registration, financial screening, insurance authorization initiation and tracking, and primary care linkage.

Provides technical and administrative supervision to a unit of Patient Financial Services Workers, Patient Resources Workers, Patient Relations Representatives, and clerical support staff.

Plans, assigns, supervises, and evaluates the work of the unit.

Trains and instructs employees on proper work assignments, policies and procedures, and workflows related to patient financial eligibility and/or patient access functions.

Reviews case records for completeness, accuracy, consistency, conformity with laws, regulations and policies; ensures that applications have been made for appropriate healthcare programs for which patient is eligible.

Discusses difficult cases with staff, other County departments and/or agencies; and makes suggestions and recommendations for resolving difficulties.

Conducts unit meetings to promote staff development and to interpret federal, State, and County regulations, policies, and procedures.

Investigates complaints and takes appropriate action.

Assists in the evaluation, orientation, and promotion of personnel; initiates appropriate corrective and disciplinary actions; handles grievances at first level.

Prepares or supervises the preparation of operational and financial reports for assigned unit to ensure standards and performance metrics are met.

Supervises a unit that provides training and technical assistance on financial screening and eligibility assessment and determination for governmental healthcare programs, and on completion of benefit applications as needed.

Requirements

REQUIRMENTS TO QUALIFY:

TRAINING AND EXPERIENCE:

Option I:Two years of experience at the level ofPatient Financial Services Worker*interviewing patients or their relatives and/or representatives to determine patients' financial eligibility for a variety of healthcare programs including the actual preparation and completion of applications for various governmental healthcare programs.

Option II: Two years of experience performing patient access functions at the level ofPatient Resources Worker**or higher, one of which must have been leading personnel in patient access units.

Option III: Two years of experience performing patient access functions at the level ofPatient Relations Representative***.

Withhold & Out of Class information:

No withhold or out of class experience will be allowed. Required experience must be fully met at the time of filing and clearly indicated on the application.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II: Light

This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENTS INFORMATION:

* In the County of Los Angeles, at the level ofPatient Financial Services Workeris defined as acquires data essential to the determination of patients' eligibility for federal, State, County, or other healthcare programs; and assists patients in preparing/completing applications for healthcare programs to reimburse the County for healthcare services.

* * In the County of Los Angeles, Patient Resources Workeris defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.

*** In the County of Los Angeles, Patient Relations Representative is defined as performs complex and specialized patient access and patient relations functions and leads lower-level patient resources workers.

Desirable Qualifications:

+ Experience conducting financial screenings for clients/patients receiving specialty mental health services, utilizing knowledge of the Uniform Method of Determining Ability to Pay (UMDAP) process.

+ Experience training and providing technical assistance in the evaluation of clients’ financial documents for financial screening/patient access to services.

+ Experience supervising and leading a team of staff members, preferably in a healthcare or patient services environment.

Additional Information

EXAMINATION CONTENT:

This examination will consist of an evaluation of experience based on your application and responses to the supplemental questionnaire, including responses to the desirable qualifications at the time of filing weighted 100%. Additional credit will be given for desirable qualifications. Applicants must achieve a passing score of 70% or higher on the examination to be placed on the eligible list.

ELIGIBILITY INFORMATION:

Applications will be processed as they are received and added to the list accordingly. Candidates who pass are placed on a list in the order of their score group for a 12-month period. We will use this list to fill vacancies as they occur.

SPECIAL INFORMATION: Past and present mental health clients and family members are encouraged to apply.

Application and filing information:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For those who not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

All applicants are required to file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

___________________________________________________________________________

Anti-Racism, Diversity, and Inclusion (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Teletype Phone: (800) 899-4099

Alternate Teletype Phone: (800) 897-0077

California Relay Services Phone: (800) 735-2922

Department Contact Name: Hon Sang Cheang

Department Contact Phone: (323) 705-3799

Department Contact Email: [email protected]

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Revised January 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on your application and supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.

CHECK YOUR ANSWERS CAREFULLY.

Please be advised that failure to provide the complete and correct information in your application and supplemental questionnaire may result in rejection of your application, even if you possess the qualifying experience or education.

Be as specific as possible and include all information requested.Comments such as "see resume or application" will not be considered as a response and credit will not be given.

All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

+ I have read and understand the above information and instructions.

02

Please select the option that best describes your qualifying experience below:*In the County of Los Angeles, at the level of Patient Financial Services Workeris defined as acquires data essential to the determination of patients' eligibility for federal, State, County, or other healthcare programs; and assists patients in preparing/completing applications for healthcare programs to reimburse the County for healthcare services.**In the County of Los Angeles, Patient Resources Workeris defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.***In the County of Los Angeles, Patient Relations Representativeis defined as performs complex and specialized patient access and patient relations functions and leads lower-level patient resources workers.

+ Option I: Two years of experience at the level of Patient Financial Services* Worker interviewing patients or their relatives and/or representatives to determine patients' financial eligibility for a variety of healthcare programs including the actual preparation and completion of applications for various governmental healthcare programs.

+ Option II: Two years of experience performing patient access functions at the level of Patient Resources Worker** or higher, one of which must have been leading personnel in patient access units.

+ Option III: Two years of experience performing patient access functions at the level of Patient Relations Representative***.

+ Option IV: I don't have the relevant experience at the level of the Patient Financial Services Worker, Patient Resources Worker, or Patient Relations Representative.

03

Do you have two (2) years of experience at the level ofPatient Financial Services*Worker interviewing patients or their relatives and/or representatives to determine patients' financial eligibility for a variety of healthcare programs including the actual preparation and completion of applications for various governmental healthcare programs?

+ Yes

+ No

04

If you answered "Yes" to theQuestion #3, please describe your experience at the level ofPatient Financial Services Worker*or their relatives and/or representatives to determine patients' financial eligibility for a variety of healthcare programs including the actual preparation and completion of applications for various governmental healthcare programs. If not, respond N/A.

Please be as specific as possible and include all information as requested. It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. The experience you claim in this supplemental questionnaire MUST also be listed and fully detailed in the WORK EXPERIENCE SECTION of your application.

If only the above keywords appear in your answer and no supporting details related to the above question, credit will not be given. Additionally, please do not use "see resume and application", this is a non-response and credit will not be given.

EMPLOYER NAME:

PAYROLL TITLE:

COMPLETE DATES OF CLAIMED EXPERIENCE: (BEGINNING/ENDING)

COMPLETE DESCRIPTION OF DUTIES:*In the County of Los Angeles, at the level of Patient Financial Services Workeris defined as acquires data essential to the determination of patients' eligibility for federal, State, County, or other healthcare programs; and assists patients in preparing/completing applications for healthcare programs to reimburse the County for healthcare services.

05

Do you have two (2) years of experience performing patient access functions at the level ofPatient Resources Worker**or higher, one of which must have been leading personnel in patient access units?

+ Yes

+ No

06

If you answered "Yes" to theQuestion #5, please describe your experience at the level ofPatient Resources Worker**or higher, one of which must have been leading personnel in patient access units? If not, respond N/A.

Please be as specific as possible and include all information as requested. It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. The experience you claim in this supplemental questionnaire MUST also be listed and fully detailed in the WORK EXPERIENCE SECTION of your application.

If only the above keywords appear in your answer response and no supporting details related to the above question, credit will not be given. Additionally, please do not use "see resume and application", this is a non-response and credit will not be given.

EMPLOYER NAME:

PAYROLL TITLE:

COMPLETE DATES OF CLAIMED EXPERIENCE: (BEGINNING/ENDING)

COMPLETE DESCRIPTION OF DUTIES:**In the County of Los Angeles, Patient Resources Workeris defined as identifies patients' financial resources to pay for medical and/or mental health care and services; and assists patients in making assignments for medical benefits and completes standardized billing forms based upon data acquired.

07

Do you have two (2) years of experience performing patient access functions at the level ofPatient Relations Representative***?

+ Yes

+ No

08

If you answered "Yes" toQuestion #7, please describe your experience performing patient access functions at the level ofPatient Relations Representative***. If not, respond N/A.

Please be as specific as possible and include all information as requested. It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. The experience you claim in this supplemental questionnaire MUST also be listed and fully detailed in the WORK EXPERIENCE SECTION of your application.

If only the above keywords appear in your answer and no supporting details related to the above question, credit will not be given. Additionally, please do not use "see resume and application", this is a non-response and credit will not be given.

EMPLOYER NAME:

PAYROLL TITLE:

COMPLETE DATES OF CLAIMED EXPERIENCE: (BEGINNING/ENDING)

COMPLETE DESCRIPTION OF DUTIES:***In the County of Los Angeles, Patient Relations Representativeis defined as performs complex and specialized patient access and patient relations functions and leads lower-level patient resources workers.

09

Do you have the experience conducting financial screenings for clients/patients receiving specialty mental health services, utilizing knowledge of the Uniform Method of Determining Ability to Pay (UMDAP) process?

+ Yes

+ No

10

Describe your experience conducting financial screenings for clients/patients receiving specialty mental health services, utilizing knowledge of the Uniform Method of Determining Ability to Pay (UMDAP) process?

Please be as specific as possible and include all information as requested. It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. The experience you claim in this supplemental questionnaire MUST also be listed and fully detailed in the WORK EXPERIENCE SECTION of your application.

If only the above keywords appear in your answer and no supporting details related to the above question, credit will not be given. Additionally, please do not use "see resume and application", this is a non-response and credit will not be given.

EMPLOYER NAME:

PAYROLL TITLE:

COMPLETE DATES OF CLAIMED EXPERIENCE: (BEGINNING/ENDING)

COMPLETE DESCRIPTION OF DUTIES:

11

Do you have the experience training and providing technical assistance in the evaluation of clients’ financial documents for financial screening/patient access to services?

+ Yes

+ No

12

Describe your experience training and providing technical assistance in the evaluation of clients’ financial documents for financial screening/patient access to services, please type N/A if you don't have the relevant experience.

Please be as specific as possible and include all information as requested. It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. The experience you claim in this supplemental questionnaire MUST also be listed and fully detailed in the WORK EXPERIENCE SECTION of your application.

If only the above keywords appear in your answer and no supporting details related to the above question, credit will not be given. Additionally, please do not use "see resume and application", this is a non-response and credit will not be given.

EMPLOYER NAME:

PAYROLL TITLE:

COMPLETE DATES OF CLAIMED EXPERIENCE: (BEGINNING/ENDING)

COMPLETE DESCRIPTION OF DUTIES:

13

Do you have the experience supervising and leading a team of staff members, preferably in a healthcare or patient services environment?

+ Yes

+ No

14

Describe your experience supervising and leading a team of staff members, preferably in a healthcare or patient services environment, please type N/A if you don't have the relevant experience.

Please be as specific as possible and include all information as requested. It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. The experience you claim in this supplemental questionnaire MUST also be listed and fully detailed in the WORK EXPERIENCE SECTION of your application.

If only the above keywords appear in your answer and no supporting details related to the above question, credit will not be given. Additionally, please do not use "see resume and application", this is a non-response and credit will not be given.

EMPLOYER NAME:

PAYROLL TITLE:

COMPLETE DATES OF CLAIMED EXPERIENCE: (BEGINNING/ENDING)

COMPLETE DESCRIPTION OF DUTIES:

15

Are you proficient in American Sign Language (ASL)?

+ Yes

+ No

16

Do you have American Sign Language (ASL) certification? Note: Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to [email protected] within seven (7) calendar days from application submission.

+ Yes, I have attached ASL certification to my online application.

+ Yes, I will email ASL certification to [email protected] within (7) calendar days from application submission.

+ No, I do not have ASL certification.

17

Do you have a County American Sign Language (ASL) certification? Note: Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to [email protected] within seven (7) calendar days from application submission.

+ Yes, I have attached a County American Sign Language certification to my online application.

+ Yes, I will email County American Sign Language certification to [email protected] within (7) calendar days from application submission.

+ No, I do not have a County American Sign Language certification.

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

Please verify your email addressVerify Email