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Management Analyst II

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Management Analyst II

Salary

$54,601.07 - $72,929.00 Annually

Location

500 East Main Street Suite 900, VA

Job Type

Permanent Full-time

Job Number

13302

Department

Utilities

Division

Engineering

Opening Date

07/17/2025

Closing Date

7/31/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk Department of Utilities is seeking a qualified candidate for a Management Analyst II position with our Engineering & Technology Division. This person will perform financial duties, program management, administrative duties and special projects related to the Division’s (water and sewer) customer service. Specifically, this person communicates with customers, review permits and source documents, process payments, perform file management, and be involved in process improvements.

Essential Functions

Essential functions include but are not limited to:

+ Manage the Engineering Division’s customer service program as it relates to customer water and sewer payments, approvals, and associated review.

+ Develop and review annually the process and procedures for updates or changes to workflow.

+ Assist new and existing customers by effective communications in person, on the telephone, through email, or by regular mail to determine what water and sewer services are needed.

+ Provide superior customer service and effective conflict resolution by understanding and executing Utilities’ polices or procedures.

+ Evaluate customers’ service needs arising from new builds on vacant lots, demolitions, rebuilds, separation of services, irrigation meter installs, and meter relocations.

+ Coordinate with the Department of Planning and Department of Utilities’ Engineering staff to ensure that appropriate prerequisite customer approvals have been completed for permit applications, site plan and direct submittals.

+ Research and review existing records (AGOL, NorthStar, Norfolk AIR, & UBIS) to determine the applicability of service fees.

+ Inform customers of applicable Utilities connection fees and inspection fees, and Hampton Roads Sanitation District (HRSD) facility charges.

+ Accept and process payments for fees and facility charges and provide receipt.

+ Disburse payments to Utilities’ Accounting & Budget Division and HRSD as well as perform end of day balancing procedures for all processed payments.

+ Coordinate with Utilities’ Water Distribution Division and Wastewater Collection Division for applicable installation services and Utilities’ Engineering and Technology Division for required construction inspections.

+ Other duties may include logging, tracking, and following up on as-builts related to customer service-related work.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Three years experience in data analysis or related field, or an equivalent combination of education and experience

Additional Information & Requirements

Work Hours: Monday - Friday; 8:00 a.m. to 5:00 p.m.

Work Location: 500 E. Main Street, 7th Floor, Norfolk, VA 23510

This position is eligible for a one-time $5,000 signing bonus.

This position is designated as an 'Essential' position and you may be required to work extended, rotating, on call, nights, weekends, and/or holidays in response to emergencies or severe weather.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Bachelor's Degree or higher

04

How many years of data analysis experience do you have?

+ I have less than 2 years of experience

+ I have 2 to 4 years of experience

+ I have 4 to 6 years of experience

+ I have over 6 years of experience

05

Do you have experience handling administrative responsibilities and other tasks within an engineering setting or a related technical field?

+ Yes

+ No

06

Please select from the following essential functions in which you have experience in:

+ Performing financial duties

+ Performing administrative duties

+ Evaluating customers' service needs

+ Reviewing permits

+ Researching and reviewing records

+ Processing payments

07

Briefly describe your experience as it relates to the previous question:

08

Please select all areas that you are proficient in from the list below:

+ Microsoft Word

+ Microsoft Excel

+ Microsoft Teams

+ PeopleSoft

+ Laserfiche

+ AGOL

+ NorthStar

+ Norfolk AIR

+ UBIS

+ I do not have any experience

09

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

10

Do you have a valid driver's license?

+ Yes

+ No

11

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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